Job Description
The Orangetheory Brand is all about fun, exciting and rewarding experiences for our members. We are currently looking for successful and motivated individuals who want to improve themselves and their careers. Are you...a passionate, positive and detail-oriented person that can talk to anyone...someone who would enjoy assisting in leading a team that provides a world-class fitness experience - then you're probably the right person for our Orangetheory Fitness studios!
Job Summary
The Studio Manager is responsible for operating and overseeing all front of house fitness studio operations as well as leading and developing sales their sales team. The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service. The Studio Manager works closely with their assigned Regional Sales & Ops Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations. The Studio Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity.
Essential Duties and Responsibilities
- Oversee the hiring, onboarding, and scheduling process of new hires.
- Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
- Manage and oversee sales staff workflow throughout the day.
- Drive in studio contests based on goals – comes up with incentive programs and drives results with sales staff.
- Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
- Provide and maintain the highest level of customer service across all team members and interactions.
- Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to: restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc.
- Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
- Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach).
- Develop a high energy culture through contests and incentive-based motivation.
- Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions.
- Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.
- High school diploma or equivalent.
- Minimum of two years of experience in a manager or assistant manager role.
- Previous sales leadership and customer service experience.
- Minimum one year of management/supervisory experience, highly preferred.
- Experience working in a quota bearing structure preferred.
- Proficient in Microsoft Office.
- Full-Time
Benefits & Compensation: Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.
- Competitive Pay
- Insurance: Medical, Dental, Vision, Life, Short & Long Term Disability (eligibility depends on Full-Time or Variable Part-Time status)
- 401K plan including match eligibility
- Flexible Schedules
- WORKOUT FOR FREE!
- Fitness casual dress-code
- Passionate, collaborative work environment
- Afterburn participates in the federal government's E-Verify Program
- E-Verify Participation
- Right to Work
- Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
- EEO is the Law
- EEO is the Law supplement
- Afterburn is an Employment-at-Will Employer
- As an employer with more than 100 employees, we may be soon required to be in compliance with the Federal Emergency Temporary Standard issued by OSHA. If we are, we will be implementing a mandatory vaccination policy; the policy will require all employees to be vaccinated or have a valid medical or religious exemption from receiving a COVID-19 vaccine.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.
Visit Original Source:
https://www.indeed.com/viewjob