Client Success Representative - MSP

SUMMARY

The Client Success Representative role will support the rest of the Customer Success team by managing quotes throughout the entire sales life cycle, managing the procurement process, and managing client relationships on a regular basis. The successful Client Success Rep will decrease turnaround time on quotes while at the same time improving customer retention by helping to achieve customer business goals.

In your Cover Letter, tell us who your favorite superhero is and why you picked them as your favorite.

KEY RESPONSIBILITIES

• You will work with clients and new business prospects to scope out projects and new service proposals
• Provide support to the Business Development team in more complex client solution
• Attend client meetings as needed
• Generate upsell and cross-sell opportunities for existing clients
• Build and nurture strategic relationships with executive level contacts

QUALIFICATIONS & PREFERRED EXPERIENCE

• Passion for delivering brilliant customer service and improving the way organizations work
• Ability to develop relationships across different levels in a customer's organization, from end-user up to executive level, and the ability to determine who key stakeholders and decision makers are
• Excellent communication and outreach skills, responding rapidly to customer inquiries, and drafting concise and informative e-mails
• Outstanding organization, planning, and problem-solving skills; you should be detail-oriented, able to organize your own workflow, and able to deduce multiple solutions to any given problem.
• Tenacity, patience, and a willingness and ability to learn new products quickly
• Passion for people: love working with, talking to, and interacting with people through all means of communication, including your teammates and other coworkers

SKILLS & KNOWLEDGE

• ConnectWise Manage knowledge
• ConnectWise Automate knowledge
• Technical Account Management skills
• Hardware/Software knowledge
• MSP/MSSP Knowledge
• Procurement Experience dealing with IT products
• Project Management Skills

EDUCATION & CERTIFICATIONS

• CompTIA A+

Don’t have 100% of the required certifications? No problem! To advance in this industry, it not only requires certifications, but on-the-job experience as well. Valeo Networks believes in investing in our employees, and we will pay for additional certifications that are required for the job position.

BENEFITS

We’ve got you covered! Valeo Networks offers a competitive compensation and benefits package including:

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• 401k with company matching contribution
• Certification reimbursement
• Professional development assistance
• Referral program
• And more!

ABOUT US

We are Valeo Networks – a full-service, award-winning Managed Security Services Provider (MSSP) – providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. With a national presence coast-to-coast, Valeo Networks is a one-stop-shop for expert IT support!

We are experiencing HUGE growth—firmly seated in the top 5% of revenue-generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A+ company culture. We advance technicians faster than industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks constantly evolves and explores new ways to enhance our business processes, delight our customers, and provide innovative solutions. To accomplish this, we are 100% people focused. From our colleagues to our partners and clients, we put people first. We build connections with others by being helpful, dependable, communicative, humble, focused, flexible, and not taking ourselves too seriously. We maintain a work-life balance and invest in our team members to increase knowledge and experience.

Learn more at valeonetworks.com.

Our Mission:

We empower businesses to realize their full potential through secure managed solutions.

Our Core Values:

• Honest
• Accountability
• Competency
• Community
• Transformation
• Obsessive Customer Service

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. These core values lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. It’s a very exciting time at Valeo Networks, and we want you to be a part of it!

Are you passionate about technology, professional development, and building client relationships? If you think this opportunity is meant for you, apply today!

DISCLAIMER

This is a full-time position – Overtime may be required to handle emergencies, heavy workloads, or other issues.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.