E-Commerce Coordinator

Job Description

Business Operation

• Assist current orders weekly demand based on historical data, market trends, and promotion plans.
• Generate and Support purchase orders accurately based on approved requisitions and specifications.
• Communicate with a warehouse team and support to meet warehouse demands
• Communicate with a marketing team to accomplish tasks
• Receive all purchase invoices and cross-check invoice details with purchase orders to ensure accuracy and compliance.
• Review incoming bills, invoices, and statements from vendors and suppliers and verify the accuracy
• Support the suitability of alternative items based on product specifications, functionality, and performance

Business Success

• Respond to Jira tickets to solve and define issues
• Create and manage user guides for E-Commerce team
• Communicate directly with solution providers to solve complex problems
• Optimize site functionality, navigation, and user experience to enhance conversion rates.
• Support sales data, website traffic, and customer behavior to identify trends and opportunities.

Customer Service

• Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
• Assist customers with after-sales service issues
• Able to communicate concisely our company policies to client
• Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
• Data entry/analysis and reporting to support Management team.

Job Qualification

• Bachelor's degree preferred HS/GED Required
• Preferred At least 2 years of experience in E-Commerce or grocery field.
• Strong computer skills in Microsoft Office and online applications.
• Ability to learn E Commerce Business knowledge and New Applications quickly
• Outstanding written and verbal communication skills
• Bilingual in Korean and English