Membership Specialist (Bilingual)

Membership Specialist - Boys & Girls Clubs of Southwest Washington

MISSION STATEMENT

'To empower all young people, especially those who need us most, to reach their full potential as productive, caring, and responsible community members.'

Representation Matters! Candidates identifying as BIPOC, LGBTQ+, or represent diverse communities are highly encouraged to apply. Our youth deserve to see themselves inside our walls.

Ideal Candidate:

Exemplifies our Club Code & Core Values - Put Youth First, Care Deeply and Engage Fully, Follow Through on Your Commitments, Communicate, Collaborate & Clarify, Empower & Be Empowered

Full description of our Core Values can be found at the end of this document.

POSITION RESPONSIBILITIES:

With supervision from the Club Director, the Membership Specialist will:

• Be responsible for daily front desk operations, including but not limited to:
  • Providing excellent customer service to Club members, parents, and community members.
  • Provide guidance, affirm positive behavior in members, and offer redirection to youth when needed.
  • Ensure confidentiality during and after employment which includes, but not limited to membership data, school data, safety plans, and other information obtained.
  • Act as a role model to youth by maintaining a good reputation and moral conduct outside of work, in the community and on social media networks.
  • Ensure household account management accuracy including account balances, daily attendance and program attendance
  • Provide guidance and support on Club communication through MyClubHub
  • Provide guidance with general questions around membership and the parent portal to families

QUALIFICATIONS

• Bilingual in English and Spanish - Required
• High School diploma or GED – Required
• Pass a National Criminal, Social Security, Local Criminal and National Sex Offender Registry Background Check –Required
• Pass a Credit Check - Required
• Experience working at a front desk / reception area – Preferred
• Experience working with youth – Preferred
• Skill in data entry, clerical support, strong communication and customer service - Required
• CPR & First Aid Certifications – Required within 6 months of hire date.

WORK SCHEDULE

• Must be currently available to work between 1pm to 7pm (Including a weekly Staff Meeting), Monday through Friday, expanded hours available during summer
• Occasional Saturday & Sunday availability required for Weekend Reporting
• Approximately 25-30 hours per week

EMPLOYMENT TYPE

• Part-time (PT) / Year-Round
• Non-Profit Organization

COMPENSATION & BENEFITS

• $18.00-$20.00/hour
• Paid time off accrual
• 12 paid holidays
• Employee Assistance Program
• On-going professional development opportunities

HIRING LOCATIONS

• **Elise Menashe Teen Center - 409 NE Anderson St, Vancouver, WA 98665

**Must be at least 21 years old to work with teens

EQUAL OPPORTUNITY EMPLOYER

BGCSW prohibits discrimination against current staff or applicants on the basis of sex (including pregnancy, childbirth or related medical conditions), race, religion, color, national origin, physical or mental disability, protected medical condition, marital status, age, sexual orientation, gender identity, ancestry, military or veteran status, genetic information or any other characteristic protected by federal, state, or local law. BGCSW is an equal opportunity employer.

Please refer to our website at www.mybgc.org for additional information about Boys & Girls Clubs of Southwest Washington.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

CLUB CODE & CORE VALUES

PUT YOUTH FIRST.

We are at our best and most impactful when we do right by the youth we serve.

We make decisions with youth’s well-being at the center. We walk alongside youth and empower them to be the stewards of their path in life. We elevate the voices of kids, youth, families, and the communities who need us most. We examine our own biases and question our own assumptions to best serve youth. We check our ego at the door and think we (the collective effort) before me.

CARE DEEPLY & ENGAGE FULLY.

We create impactful change by being fully present, engaged, and invested in contributing to strategy, perspective, and creativity.

We approach interactions with kindness, compassion, and respect – we genuinely care about people and show it. We are brave and vulnerable and build safe and welcoming communities. We do not gossip. We talk to each other, not about each other. We care about ourselves so that we can be there for others. We strive to do the right thing every day, every time and treat each day as a new day with new opportunities.

FOLLOW THROUGH ON YOUR COMMITMENTS.

Strong relationships built on trust drive change. We build trust with youth and families, each other, and the community by delivering on our promises.

We do what we say we are going to do and are held accountable to established expectations. We take responsibility for knowing the expectations and goals of our role. We don’t over promise to ensure that we are able to deliver on commitments while balancing competing priorities. We take responsibility when we can’t follow through on a commitment. We own our mistakes, act to repair harm, and make amends to strengthen our community.

COMMUNICATE, COLLABORATE, & CLARIFY

Clear and consistent communication builds shared understanding, helps us align in our efforts, and sets ourselves and others up for success in support of youth. We deliver better services and solutions when people’s ideas are valued and heard.

We set expectations that align with our vision, values, and core focus. We effectively express thoughts, feelings, and ideas in individual and group situations. We listen to understand and value different perspectives. We approach situations with an open mindset, not seeking to be right and go our own path but rather to collaborate and get to the right answer together. We are curious. We seek to understand and communicate the context of situations and information. We ask questions when we need clarity and provide clarity when it is needed from us.

EMPOWER & BE EMPOWERED.

Our greatest assets are the unique abilities and perspectives of our people. We represent our interests in a responsible, self-determined way, and push ourselves to make positive change.

We are resourceful and respond with flexibility to make things work when necessary. We value and seek feedback and see it as an opportunity for growth. We give each other permission to fail and reflect in order to learn from our experiences. We choose courage over comfort by facing difficult tasks and conversations rather than avoiding them. We resolve conflicts as quickly as they arise. We encourage each other and show appreciation for those who go above and beyond.