Job Description

Welcome to the Hampton Inn & Suites by Hilton Spokane Valley! We are currently recruiting an enthusiastic, goal oriented Director of Sales. The DOS is responsible for building and maintaining close relationships with clients. The DOS is responsible for prospecting, achieving call quotas, client documentation, selling rooms, and creating innovative avenues to increase revenues. The DOS will coordinate, direct and manage all aspects of the sales process. The DOS reports directly to the General Manager of the hotel and the VP of Sales and Marketing.

About Us

We are owned and operated by Capri Hospitality Management
We have been in business since 1928 with corporate headquarters in Tucson, Arizona.
We are a growing company that likes to promote from within.
Please visit our website at www.caprihm.com to learn more about our company.

Why should you join our team?

If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.
We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!
We offer competitive wages, vacation, and benefits including medical, dental, vision, short term disability, accident & supplemental medical, and 401k with company match.
All associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program

The ideal candidate will need to grow the business through strategic sales techniques, maintain a positive work environment, and be able to be heavily involved in the community.

The Hampton Inn & Suites by Hilton Spokane Valley is an Equal Opportunity Employer. Diversity and inclusion are important to us and not only welcomed but encouraged. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Duties and Responsibilities

Manage Hotel Sales and Marketing

Develop and implement annual sales and marketing plan to drive RevPar
Identify and mine target markets
Complete and submit all RFP's before deadlines
Leverage Hilton sales and marketing resources
Create awareness of brand
Oversee website and coordinate hotel social media activities
Actively engage in the community to understand the market and increase awareness
Effective manage and track Sales performance in achieving goals
Monitor competitors in the market place
Maintain strong relationships with key hotel customers and accounts
Prospect and obtain new accounts through various meanings including but not limited to networking, social media, research, cold calls and inbound calls
Responsible for creating and publishing content on all social media platforms, including Facebook, LinkedIn, and Instagram to grow an audience, build brand awareness, and ultimately boost sales
Achieve call and revenue goals consistently
Actively prospect for new business weekly
Actively conduct outside sales calls weekly
Create new packages and revenue streams
All other duties as assigned

Provide Superior Guest and Client Service

Maintain and improve property standards and service to ensure guest satisfaction.
Provide exceptional guest service to all hotel guests
Ensure that hotel team has the tools to provide exceptional customer service to all hotel guests
Remain highly visible and be readily available for clients at all times.
Continually train hotel employees to assist in selling and promoting the hotel
Regularly track and review account production

Job Requirements

Minimum three years’ experience in hotel sales; Spokane Valley market a plus; Hilton experience a plus
Prior budgeting and reporting experience is beneficial.
Proven track record in closing sales and achieving revenue goals
Must have knowledge of social media platforms and will be responsible to publish content
Positive leadership skills required
Must be able to conduct outside sale’s calls
Proficient in computer applications such as Word, Excel, PowerPoint, Outlook and other software as necessary.
Knowledge of property management systems Experience with OnQ system a plus
Ability to adapt to a dynamic, quickly-changing environment.
Excellent communication, time management, organizational, and leadership skills are a must
Must be able to travel for calls and training
Must be able to work a flexible schedule that may require extended work hours
Clear driving record and acceptable results on background screening
Other duties as assigned
Local candidates will be considered first. Relocation package not offered.

Hampton Inn & Suites by Hilton Spokane Valley provided the following inclusive hiring information: