Job Description
Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture, making and selling license-focused collectibles. We’re based in Everett, WA where we have a store that delights kids of all ages (kids at heart included). We currently hold hundreds of licenses for franchises ranging from Marvel to Harry Potter, giving us the rights to create tens of thousands of characters—one of the largest portfolios in the pop culture and collectibles industry. We take your favorite characters and turn them into adorable, or sometimes scary, collectible figures. Our most famous line, Pop! Vinyl, has millions of fans around the world.
The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. A Key Account Coordinator is focused on supporting our most important strategic accounts. This role is responsible for management of key strategic accounts customer experience including delivery of key programs, forecast management/execution, and point of contact of operational inquiries for the Funko Organization and our customers.
Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way!
Your Superpowers in Action
- Account Support; fielding account specific calls and e-mails and developing relationships with strategic accounts
- Management and execution of the customer forecasts
- Partnering cross functionally to ensure timely delivery of customer orders
- Orderbook management including problem solving supply chain delays, price discrepancies, date management, allocation prioritization and assembly order management
- Key point of contact to provide operational updates to the account
- Provide sales data analysis and weekly reporting
- Attend account sales meetings both internally/externally and conference calls where applicable
- Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
- Participate in product/brand knowledge training to learn about new and existing product lines
Must-Have Superhero Gadgetry
Qualifications & Competencies:
- Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
- Results Oriented: Proactive, motivated and driven to achieve team and personal goals
- Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
- Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
- Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
- Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
- Process Management: process orientation to follow (and develop) process
- Attention to Detail: high attention to detail required; accuracy imperative
- Change Management: Highly adaptable and open to change in a dynamic and evolving environment
- Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
- Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems
Experience
- 4+ years’ of B2B Customer Service experience (Big Box Retail/Distributor accounts preferred)
- Experience in retailer applications and management of EDI transactions
- Microsoft Navision (ERP)/Zendesk experience (preferred)
- Advanced level understanding of MS Office products (import/export of data, Excel: use of charts and graphs, basic formula creation, pivot tables, vlookup, macro creation. Word: track changes, templates, PowerPoint: creation of presentations. SharePoint navigation and functionality)
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you
Salary Information
The base salary range for this position is $24.23 - $30.29/HR. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.
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