Collector

Description:

If you have collections experience and are looking for an opportunity to work remotely, Phoenix Financial Services is hiring our next virtual class starting on May20th, 2024!

As a Collections Specialist, you will be responsible for managing overdue accounts while maintaining a customer-first mentality. Your primary objective will be to effectively communicate with customers and resolve outstanding balances by negotiating payment arrangements. If you are an initiative-taking individual looking to utilize your effective communication skills, the Collector opportunity is one for you!

Utilize your sales and negotiation experience with Phoenix Financial Services to begin your journey as a Collector. We provide the training, tools, and professional development to build your career! You provide your positive energy, enthusiasm, and desire to succeed!

Compensation

Base pay is one part of the Compensation Package. In addition to base pay, Collectors also earn commission for account reconciliation.

Base Pay Range: $15/hr - $18/hr

Commission:

• Uncapped earning opportunity
• $1,000 per month meeting monthly revenue targets.
• $4,000+ per month earned by top performers.

JobResponsibilities

• Execute collections strategies in line with company policies and goals.
• Oversee high volume of incoming and outgoing phone calls.
• Negotiate payment plans and arrangements with customers.
• Document all interactions and payment agreements accurately in our database.
• Monitor payment statuses and follow up with customers on past due payments.
• Resolve payment discrepancies and address customer inquiries regarding billing and collections.
• Escalate potential risks associated with specific account to management.
• Always adhere to company policies and procedures.
• Ensure State and Federal Laws are adhered to.

Requirements:

Qualifications

• Prior collections or sales experience.
• Negotiation and/or objection handling background.
• Ability to work in fast paced dynamin environment.
• Strong verbal and written communication skills.
• Basic MS Office aptitude: Word, Excel, PowerPoint, Outlook, & Teams.
• Excellent organization and time management skills.

Job Requirements

• High School Diploma or equivalent.
• Distraction free quiet and private workspace.
• High speed internet with sufficient speed (60Mbps Download Speed) to support video/web/audio and VoIP.
• Hotspots are not supported.
• Meet technical requirements prior to the first day of training.
• Must reside in the Dallas-Fort Worth, Texas region.
• Once a month in person team meetings in Dallas, TX office.
• We will provide you with the equipment to be successful.

Available Shifts

• 7:00am – 4:00pm (CST)
• 10:00am – 7:00pm (CST)

Training

• May 20th – May 31st (Off Memorial Day)
• Onsite training
• 8:30am – 5:00pm (CST)

Benefits

• 401k Match
• Medical
• Dental
• Vision
• PTO

Visit us at www.phoenixfinancialsvcs.com for more information.

Company Overview

Phoenix Financial is a results-oriented revenue cycle management firm powered by data driven analytics and backed by the highest standards in regulatory compliance, quality assurance, data security and customer care. Our nationally licensed team specializes in expediting the recovery of medical and student loans, as well as tax and government obligations. With over $500 million in successful account resolutions, we pride ourselves on using proven capabilities and resources to achieve a win-win resolution for all parties in the account management to recovery process.

We have over 15 years of expertise in providing exceptional service and debt recovery results while upholding our values of compliance, quality, security and integrity. We are committed to our mission of helping our clients achieve the best viable solutions for debt repayment. We also provide debtors with the right tools to close the door on what can be a stressful revenue recovery process.

Our core values include integrity, honesty, discipline, industriousness, compliance, attitude and at the heart of it all, family.

Phoenix Financial Services, LLC is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.