Job Description

Job Overview:

At Lago Custom Events in Cleveland, we believe in creating unforgettable experiences. We specialize in organizing and executing high level weddings, social and corporate events, conferences, and special occasions.

We take pride in our work. You can see examples here: www.lagocustomevents.com

Our dedicated team is committed to delivering exceptional service and ensuring every event is successful. We seek a dynamic and talented Catering Event Sales Manager to join our team and contribute to our continued growth.

The Catering Event Sales Manager generates profitable revenues by cultivating leads and developing new business opportunities while upholding brand standards and identity. This position manages sales and coordination of wedding, social, corporate and other group events for Salerno Group properties and upsells food & beverage, event & resort services, and group recreation.

Duties:

● Respond to client inquiries and nurture relationships in a timely and professional manner by providing general information and developing customized proposals based on client requirements.

● Convert leads to clients, create and manage bookings in the reservation system, accurately prepare group booking contract documents in accordance with company policies, secure signed contracts and deposits in established timelines.

● Coordinate all aspects of the client’s experience at the property, schedule and manage menu tastings, create room diagrams based on the client’s preferences, create the banquet event order, and collect advance deposits and final payments in accordance with established policies.

● Assist clients with what is offered for rentals, recreational activities, transportation, entertainment, and other requests to create overall positive experiences.

● Effectively and proactively communicate contracted arrangements and client needs and preferences to the property’s operations team, ensuring all client expectations are met or exceeded.

● Schedule and manage pre-event meetings to review all aspects with clients, as well as the internal team assigned to the event.

● Stay updated on industry trends and market demands, identifying new opportunities to enhance the event experience and exceed client expectations.

● Occasional travel to key and emerging markets to participate in trade shows to promote Salerno Group properties and services.

● Active participation in networking organizations and activities to cultivate relationships and grow referrals.

Qualifications:

● Proven experience in event sales and planning, with a track record of successful events and client satisfaction.

● Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients, vendors, and team members.

● Strong organizational and project management abilities, able to manage multiple priorities simultaneously and meet deadlines.

● Treat people with respect and dignity, keep commitments, inspire trust in others, work ethically and with integrity, and uphold the organization’s values.

● Proficient in using Microsoft Office programs, including Word, Excel, Outlook, and Teams. Experience using TripleSeat, All Seated, OpenTable preferred.

● A positive, can-do attitude and ability to work effectively under pressure, maintaining composure and solving issues quickly and professionally.

● A broad understanding of the event and hospitality industry and the day-to-day operations of a full-service, on and off-site event management company.

● Passion for the events industry, staying up-to-date with industry trends and best practices.

And we look forward to hearing from you. Cheers!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits: