Job Description
Inside Sales / Customer Service Representative (100% In-Person) Job Description
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Handles customer inquiries and routes questions of technical nature or forwards such inquiries to the appropriate resource.
- Maintains professional and courteous customer contact.
- Exhibits high understanding of SLIPNOT’s products and applications – training to be provided.
- Communicates with customers via phone, email, or fax.
- Reviews RFQs and prepares quotations, proposals, job pricing.
- Obtains credit or legal approval as necessary.
- Coordinates job startups and maintains communication with customers regarding scheduling for the start-up and follow-up on jobs in progress/completed.
- Maintains customer information and sales tracking in ERP software (Salesforce or Business Central).
- Ability to work regularly and dependably.
- Ability to function in a team environment.
- Must be able to utilize good time management while working on several different projects at the same time.
- Coordinates with vendors to obtain pricing and lead-time information.
- Performs other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Degree or equivalent experience
- Proficiency in Salesforce strongly desired
- Proficiency in Microsoft Dynamics 365 Business Central a plus
- Two years of customer service experience
- Strong communication and customer service skills
- Familiarity with SolidWorks a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
About us: As a leading provider of specialized safety flooring products and surface technologies, our only job is to keep you safe. Our technology covers walkways, entryways, stairs, ladders and more to help avoid slips and falls where you live, work and play.
From the Highline and Times Square in New York City to large food manufacturing plants and the pharmacy around the corner, the team at SLIPNOT provides safety and reassurance from the ground up. SLIPNOT is headquartered in Detroit and was founded in 1987 by safety innovator, Bill Molnar. Our products and technologies are Manufactured in the U.S. and once installed, over 90% of slips and falls can be avoided.
We are located 5 minutes away from the Eastern Market district and comprised of just under 50 professional, creative, dedicated, fun employees. Come join our team!
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