Job Description

DobkinTile in Buffalo, NY is seeking a vibrant and enthusiastic showroom salesperson to join the growing team at our flagship location. DobkinTile specializes in supplying materials to wholesale, contractor, architectural and design businesses throughout Western and Upstate New York.

Are you tired of unpredictable hours, beautiful weekends stuck at work, management that doesn't support your growth or value your input? Then this may be the ideal opportunity for you!

Position Summary: Showroom Sales Associate is responsible for selling DobkinTile products and services to new and existing customers, ensuringquality service and customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Presenting and promoting DobkinTile products

· Demonstrate exemplary customer service practices while working with designers, architects, tile contractors and homeowners in selecting products.

· Utilize customer service oriented sales techniques to effectively inform customers about products and applications.

· Utilize a “consultative” sales approach, identifying solutions based on customer needs.

· Display enthusiasm and perseverance in selling and promoting the company’s products and services.

· Demonstrate strong communication and selling skills, making effective use of time and responding to customer inquiries with a sense of urgency.

· Manage the sales process from product selection through product delivery.

· Maintain and strengthen relationships with existing customers to drive/increase sales and ensure end user satisfaction with products ordered. .

· Keep others in the office informed of important details or changes relative to the showroom and customer needs/expectations.

Planning and Sales Support

Evaluate objectively and systematically new product offerings and determine how best to utilize showroom space to promote products.
Maintain showroom presentation standards, label displays and create custom displays as needed for inside and outside sales initiatives.
Keep sample room stocked, organized, labeled and up to date.
Keep an adequate supply of samples, labels, literature and other promotional items on hand to enhance inside and outside sales effectiveness.
Keep sales team apprised of changes relative to product promotions, changes in lines and availability through participation and contribution in sales meetings.

Self-Management

· Develop a comprehensive knowledge of all company products through manufacturers, trade magazines, sales meetings, personal experiences, etc. This includes:

o Knowing the products thoroughly including all the technical features.

o Understanding the products advantages and limitations.

o Understanding order desk processes and procedures including placing orders, stock checking and pricing methods.

· Fully understand DobkinTile policies, procedures and organizational structure.

· Make effective use of internal resources including Branch Manager, peers and other company staff.

· Project a professional image in appearance and conduct yourself in an honest, ethical, helpful, courteous and enthusiastic manner.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Related industry sales experience preferred or equivalent combination of education and experience.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; manages difficult or emotional customer situations.

Interpersonal Skills – Demonstrates good listening skills, builds strong relationships, is flexible/open minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; organizes and schedules other people and their tasks.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Results Focus – Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles and accepts accountability.

Sales Skills – Develops new business, identifies and sells to customer needs, translates product features to benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.

Sense of Urgency – Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Language Ability:

Able to read and interpret business and sales literature, trade publications and technical manuals.
Able to effectively write business and sales correspondence and reports.
Able to effectively present product features, benefits and company information to prospects, customers and internal groups.

Math Ability:

Able to accurately calculate figures and amounts such as sales quotes, product pricing, etc.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Basic working knowledge and proficiency with M.S. Office Suite (M.S. Word, Excel, PowerPoint, Outlook). Able to use keyboard efficiently to type written correspondence and reports and enter data.

Certificates and Licenses:

None Required.

Supervisory Responsibilities:

None Required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Color vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements:

None Required

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits: