Job Description
A local, family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging, is looking to add to the team! Committed to customer happiness, employee well-being, environmental stewardship, and operational excellence, they have grown to become one of the top ten Paper and Packaging Companies in the United States.What We’re Searching For
Experienced Account Manager for a Louisville, KY Packaging Services Plant who will deliver excellent service and build relationships through each interaction with our customers. Strong organizational, teamwork, and self-starter skills will lead you to success in this role.
How You Will Contribute
- Responsible for the coordination of new business and/or established projects reporting to the Sales Account Manager.
- Communicate all approvals / non-approvals with the team and/or Customer Service Manager before moving forward on approval / non-approval.
- Central point of communication on multiple packaging projects.
- Establish, monitor, and communicate project timelines.
- Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.
- Communicating with clients and customers, ensuring they meet the customers' needs and answer their questions.
- Resolving any customer complaints or challenges in communication with the team and/or management.
- Transition of awarded repeat jobs to Planning and communication of timeline and customer expectations.
- Inventory Item set up and add substitutes when needed.
- Develop and maintain Product Structure including both hard copy and electronic file documentation. Update both as the project progresses.
- Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in the system when jobs are complete.
- Monthly on-hand inventory review/ aged inventory review.
- Participate in First Articles for all new projects.
- Respond to management needs concerning the customer’s account and activity.
- All duties as assigned by management.
- Setup/enter Customer Item Specifics into Amtech system.
- Build Product Structures for Customers in Amtech system.
- Well-developed written and verbal communication skills
- Ability to interact professionally with all levels within the organization
- Previous customer service experience
- Strong organizational skills and attention to detail
- Good analytical skills and independent decision-making.
- Detail-oriented with the ability to handle multiple tasks simultaneously.
- Working knowledge of computers – including Microsoft Office applications
- Two- or four-year college degree preferred
- Prior work experience in Amtech is a plus
Hours: 7am-4pm or 7:30am to 4:30pm
Pay: 55k-65k, Depending on Experience
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