Job Description
Overview:
Responsibilities:
Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it’s our future that has us so excited! Roto-Rooter hs an opportunity availble for a Commercial Account Manager at our Los Angeles branch located in Corona, California. The yearly salary range for this position is $100,000-$115,000 depending on experience.
Responsibilities:
Sales Management
- Develop and maintain an integrated business plan which illustrates local market opportunities and pull-through efforts for the branch.
- Sell plumbing, drain cleaning, industrial, excavation, water cleanup, and water quality services to business and industrial client base.
- Establish and maintain access to accounts through account management by telephone and personal visits.
- Develop sales programs and strategies for client base.
- Execute contracts on behalf of the company, observing company policy as to credit terms of sale.
- Process work orders and complete all paperwork in accordance with approved standardized procedures.
- Conduct job completion follow-up with customers ensuring satisfactory completion of work.
Market Knowledge
- Understanding of the customer base for the type of work being managed.
- Ability to interface with restaurant management and apartment complex managers.
- Develop relationships with customers to build customer loyalty.
Customer Relations
- Handle customer questions, complaints, and praise.
- Work closely with service technicians in the selling and estimating processes.
- Develop relationships with customers to build customer loyalty.
- Be a trusted informational resource for Roto-Rooter customers.
- Collect monetary payment and move on to the next service call.
- Direct interaction with vulnerable populations such as children or elderly.
- Extensive driving to customer in a timely and professional manner.
- Entering customers’ residence/business providing trustworthy service while solving the problem.
- Highschool diploma or equivalent
- At least 5 years of sales and management experience.
- Commercial Sales experience with proven year-over-year record of successful development and growth of a territory.
- Must posess sound problem-solving skills and good communication skills.
- Valid driver's license with acceptable driving record according to company policy.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Change Ordinance for Employers and the California Fair Chance Act.
Benefits:
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.
EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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