Job Description

We are looking for an individual who will represent our four companies – Spring Green Lawn Care, Green Edge Lawn Service, Amundson Acres, and Pet Butler. We are a small, family-owned company who has the core values of: Genuine, Positive Energy, Accountable and Win/Win/Win. In other words, we believe in honesty (even when it’s hard), looking for the good in every situation, following through on our commitments, and doing what’s right for the team, our clients, and the business. The right person will not only live these values but also thrive in tackling problems and adapting to business needs.

The Customer Service & Growth Leader will provide an exceptional employment experience for our employees and outstanding service to our customers. As a leader of our brands, you will play a pivotal role in building and maintaining positive relationships and enhancing operational effectiveness. In this position, the individual is will be responsible for overseeing and managing the day-to-day operations of all four businesses alongside the finance director and owners. A typical day will include some desk work, meetings, and strategic thinking (usually a couple of hours in the morning and at the end of the day), whereas the rest of this individual’s time may include jumping in a truck and being boots on the ground to serve our customers and support front line employees.

This is an exciting opportunity for an experienced professional to join our organization. If you are a growth-minded individual with an entrepreneurial heart, we are a growing company that needs a strong leader to drive operational excellence among our family of companies.

Direct Reports:

Amundson Enterprises (4)
Amundson Acres Lead (1)
Pet Butler (7)
Spring Green Team (9)
Green Edge Team (2)

Responsibilities:

Leadership:

Develop strategic plan with other members of the leadership team aligning them with each company’s overall business goals.
Participate in weekly leadership meetings – bringing Issues and identifying Solutions.
Communicate and execute strategic plan with team.
Develop and manage the budget for monitoring expenses and finding cost-effective solutions.
Collaborate with the marketing and sales teams to promote our services, develop pricing strategies, and identify opportunities for growth.
Analyze performance data and metrics to make informed decisions for improving operations and service quality.
Identify areas for process improvement, including adopting new technologies and best practices in each industry.
Assess and mitigate potential risks including safety hazards and legal compliance.

Team Management:

Lead, mentor, and hold accountable (LMA) a strong team.
Create and manage staff schedules.
Collaborate with staff leads to ensure proper training, scheduling, and performance evaluations are completed and staff is fully supported on and off the field.
Lead weekly staff meetings for lawn care technicians in conjunction with staff lead.
Assist with hiring staff members.

Customer Service & Client Relationships:

Build and maintain strong client relationships, addressing client concerns and ensuring their needs are met, often in person on their property.
Grow current client accounts with additional services.
Take key role in communicating with prospects about new projects.
Partner with Customer Service Specialist to problem solve issues.
Maintain high standards of quality and customer satisfaction by ensuring that all services meet or exceed customer expectations.

Other:

Demonstrate behaviors that align with the core values of: Genuine, Positive Energy, Accountable, and Win/Win/Win.
Allocate resources such as equipment, materials, and personnel to ensure efficient and effective service delivery.
Oversee equipment and property maintenance.
Ensure that all businesses activities comply with safety regulations and environmental guidelines.
Manage the inventory of supplies, such as fertilizers, pesticides, and tools.
Implement quality control processes to monitor the effectiveness of lawn care treatments and services.
Other duties as assigned by manager.

Qualifications:

5+ years experience in a customer service or account management leadership role
Excellent problem-solving skills
Strong time management skills
Excellent leadership abilities with the ability to inspire and motivate teams
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong negotiation skills with the ability to build and maintain relationships with key stakeholders
Experience in process improvement
Proven track record in business development and driving revenue growth
Desire to learn and grow, focusing on lawn care services to best support our customers
Strong team player with excellent communication skills, both verbal and written
Detail-oriented with exceptional organizational abilities
Comfortable working with technology, including customer management systems, Bloom Growth, and basic office software including Excel and Word
Ability to pass a background check
Familiarity with EOS (Entrepreneurial Operating System) helpful, but not required
Understanding of lawn care, pet waste care & clean-up, and farming helpful, but not required
Degree in business administration, operations management, or a related field preferred
Obtain licensure in all categories of service provided in lawn care

Hours and Pay:

Work hours to be determined based on business needs, but generally, 6:30am-4:00pm Monday through Friday.
Saturday work may be required during the months of May and April.
Salary depending on qualifications.
Potential to receive bonus.

Location:

Work will initially be performed in our Zumbrota, MN office, with occasional offsite work at our client sites.

Benefits:

Medical expense reimbursement (after 60 days): Medical expense reimbursement of up to $200.00 per working month (working min. of 70 hours).
Simple IRA (after 60 days): Company match of up to 3% of wages.
6 Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.
Additional Paid Time Off provided.
This role is eligible to utilize a company vehicle.

Job Type: Full-time

Benefits: