Senior Technical Account Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Technical Account Manager in Hillsboro, OR:

Job Duties : Develop and maintain relationships with key customer business and IT partners to understand customers' top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact for customers to internal partners. Help assigned customers achieve their business goals and drive outcomes on the Salesforce platform by: coordinating the completion of the Signature Success catalog of services as required for assigned customers; providing timely, proactive Salesforce feature guidance based on the areas of interest for assigned customers; acting as an advisor to customers for the adoption of existing and new features of Salesforce’s annual release schedules and identifying potential challenges and risks to assigned customers' implementation; reinforcing to customers the value in implementing the technical recommendations for improvements based on Proactive Monitoring guidance. Communicate the value of Signature Success. Be accountable for ensuring all customer stakeholders understand the value of Signature Success and continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Following infrastructure incidents that impact customers, track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements : Master’s degree, or foreign equivalent, in Computer Science, Engineering, or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering).

Special Skill Requirements : (1) J2SE; (2) Servlets; (3) JSP; (4) Struts; (5) Springs; (6) Web-Services; (7) Swift; (8) HTML5; (9) CSS; (10) JavaScript; (11) jQuery; (12) XML; (13) JSON; (14) Ajax; and (15) PL/SQL. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 18-1713. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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