Solutions Engineer

NOTE: This position is a hybrid position with 2 days each week in the Alexandria, Virginia office required

Position Overview:

Reporting to the Customer Experience Officer, this role is primarily responsible for designing custom solutions for clients who are migrating their IPMS to Equinox Corporate +. This position acts as a Business Analyst and Project Manager for Equinox Corporate + projects. It works closely with the sales team, product team and developers to promote the sale and successful implementation of Equinox Corporate +. It leads the technical aspect of sales presentations, demonstrating product capabilities, and configuring demonstrations to align with prospective client challenges and requirements. It also collaborates with product development teams to tailor technology solutions for specific client needs. Solutions engineers have a strong technical understanding of key products paired with an empathetic, customer-minded attitude.

Principal Duties & Responsibilities:

• Designing and implementing technical solutions and custom configurations tailored to client requirements
• Acting as Project Manager for Equinox Corporate + projects and leading project timelines with precision for successful solution implementation
• Coordinating and collaborating with cross-departmental efforts to ensure solution compatibility and success
• Participating in pre-sales meetings with clients and the sales team
• Writing statements of work defining the client requirements and technical solutions
• Organizing and conducting client workshops and performing business analytics to ensure successful solution implementation and business efficiency through their knowledge of both IT and business function.
• Performing quality assurance testing to support the successful implementation of technological solutions.
• Communicating with clients about requirements for data imports and flagging any issues in dataset to customers.
• Formatting and preparing the client data within Excel ready for import to Equinox Corporate +.
• Providing training to clients on Equinox Corporate +.
• Mentoring junior engineers and leading project teams
• Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor’s degree in computer science, engineering or related field or equivalent work experience required. The role demands a combination of technical proficiency and strong interpersonal skills to interact effectively with clients and team members:

• Knowledge of intellectual property preferred.
• 5+ years experience with software development, system architecture, and design required
• Experience in Project Management required
• Working knowledge of Salesforce required.
• Working knowledge of Microsoft Office Suite including Word, Excel, Powerpoint, Sharepoint, Outlook and similar productivity tools.
• Working knowledge of Jira, Confluence and Asana preferred.
• Knowledge of computer programming, database structures desired but not mandatory.
• Knowledgeable in business hardware and software platforms to ensure compatibility and efficiency
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of law firm and corporate personnel.
• Exceptional attention to detail, analytical, troubleshooting and problem solving skills
• Experience with project management tools and methodologies
• Excellent understanding of project management techniques, methods, and best practices
• Articulating complex technical concepts in an understandable way to clients and stakeholders.
• Understanding of business processes and the ability to define solutions to support and improve those processes
• Building and maintaining strong relationships, understanding client needs, and providing tailored solutions.
• Adjusting to new challenges and changes in technology or project requirements swiftly.

Supervision Received:

Supervision is provided by the Customer Experience Officer

Supervision Exercised:

None

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questel is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.