Job Description

Providence Hospitality Partners is set to hire a Group Sales Manager at the Crowne Plaza Ventura Beach, CA. The Crowne Plaza is located beach front in the heart of downtown Ventura, California and we're looking for a seasoned professional to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community!

Responsibilities:

Direct Sales:

Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

New Account Development:

Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel.
Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts.
Continually targets and prospects for new business through telemarketing, individual creativity, and innovation.

Yield Management:

Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
Account Service and Management:
Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

Product Knowledge:

Conducts research, surveys, personal investigation and studies marketplace and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Time Management:

Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
Represents themselves, and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
Displays a neat, clean, and business-like appearance at all times.

QUALIFICATIONS:

Knowledge/Skills

Requires knowledge of general sales techniques.
Requires some yield management experience.
Requires highly developed customer service skills.
Requires ability to hear, speak, read and write English fluently.
Requires 12th grade level mathematics, spelling and reading skills.
Requires effective business writing skills.
Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
Understand and follow verbal/written instructions.
Work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions. Respond to coaching, feedback and training.
Strong and effective sales skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

EDUCATION AND EXPERIENCE:

Bachelor's degree preferred.
2-4 years of Hotel Sales experience required.

COMPETENCIES:

Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

SALARY:

HOURS:

BENEFITS: