Job Description
Would you like to join a team where you can make a difference and have fun doing it? Join Florida Tile! For over sixty years, Florida Tile has consistently taken the lead as an innovator by implementing new technology, delivering high quality products and protecting our indoor and outdoor environments. We provide a wide range of benefits and a family-friendly work environment. If this sounds like what you’re looking for, apply to Florida Tile today!
CUSTOMER SERVICE REPRESENTATIVE SUMMARY: The CSR responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. The CSR will assist the Branch Manager/Branch Operations Manager and other branch associates as needed. The CSR will also assist in daily task performance including invoicing; receiving and locating inventory, etc.
CUSTOMER SERVICE REPRESENTATIVE ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operations
- Accurately perform order entry process, to include product, quantity and price verification
- Confirm orders placed by customers via phone/fax/internet
- Perform stock and price checks for customers and other branches
- Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner
- Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
- Regularly follow up with customers as to the status of their order(s)
- Make collection (A/R) calls/contacts as directed by Branch Manager/Branch Operations Manager
- Perform other daily tasks as directed by Branch Manager/Branch Operations Manager
Sales Related Responsibilities
- Promote add-on sales at the time of order entry via the promotion of sundries and other related items
- Assist trade and showroom customers in the selection of products
- Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use
- Maintain the CSR work area in an organized manner that is conducive to sales and service
- Provide support to the OSR/BCSS and Design Sales Consultant in the performance of their duties. Assist as directed by Branch Manager/Branch Operations Manager
- Additional duties as assigned
CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:
- Time Management: the ability to organize and manage multiple priorities at once.
- Customer service experience with a manufacturer of building products preferred.
- Excellent verbal and written communication skills.
- SAP software experience, CMS experiences a plus.
- High School diploma or GED required.
- Computer proficiency in Microsoft Office
- Team player with commitment to company values.
Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefit program includes:
- Medical, Dental, and Vision Plans
- Flexible Spending Accounts
- Employee Wellness Program
- Employer Paid Short and Long Term Disability
- Employer Paid Life Insurance
- Supplemental Life, AD&D
- 401(k) Retirement Plan and Employer Provided 401(k) Matching
- Tuition Reimbursement
- Paid Time Off
Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.
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