Assistant General Manager

About Common

Common is a global residential manager making city living easier for renters through the thoughtful use of technology and design. Common delivers exceptional experiences for thousands of residents across coliving, microunits, and traditional apartments. Founded in 2015, they are the preferred choice for residents looking for stress-free city living from a trusted brand, and for real estate owners seeking reliable, above-market returns.

It’s an exciting time to be part of Common’s team. Habyt, the biggest co-living operator in Europe and Asia, and Common, the largest co-living operator in North America, joined forces at the beginning of 2023 to create the leading global co-living company. The combined entity brings to life a next generation of living concepts operating worldwide. With locations in over 40 cities and 14 countries, across three continents, the combined entity will operate over 30,000 units that vary from co-living, studios and traditional rental apartments.

To follow the latest Common news, get to know our community of residents, and learn about what it’s like to work at Common, you can follow us on Instagram, Linkedin, and Twitter. To see more open roles and hear from Common employees check out our Careers Page.

About the role

This position will be the main point of contact for members to assist them with questions related to their life at Common. They’ll help to ensure the members have a positive experience starting from the onboarding/move-in process.This position will also be responsible for ensuring the property meets operational goals by working with onsite staff and collaborating closely with Common’s specialized teams (Sales, Maintenance, Marketing, Accounting). This role plays an invaluable role in setting the tone of every member’s experience. As a key member of Common’s team, you’ll drive leasing and property services efforts with an eye toward the home’s budgets as well as member experience.

Responsibilities

• Tour prospective members through our homes
• Oversee and coordinate resident relations
• Be the face of Common for members at the property addressing member inquiries as they come up
• Handle move-in and move-out tasks
• Serve as the first point of contact for all inbound member inquiries, responding to all member inquiries in a timely manner via email and phone
• Coordination with cross-functional stakeholders in Maintenance, Sales, Compliance, Leasing, and Accounting
• Maintain thorough product knowledge of all your properties and their competitors
• Work with onsite manager on delinquencies and evictions
• Work with the Member Support team and/or Resident Services Coordinator to investigate and resolve member concerns and complaints
• Work with stakeholders to implement effective cost control, revenue maximization, and delinquency management systems
• Recommend pricing strategy to minimize vacancy and optimize revenue
• Assist in ensuring that all work orders and repair requests are processed in a timely fashion
• Drive local member experience through events and member delight efforts
• Walk properties daily (vacant apartments, common areas, amenities, and grounds)
• Assisting in all emergency situations
• Assisting central teams with all requested tasks
• Other ad hoc projects may be assigned
• Willingness to work a flexible schedule including weekends and holidays

Requirements

• 1+ years experience in Property Management
• 1-3 years experience working in customer service, hospitality, client relations, or account management
• Comfortable working with leases
• Extreme level of empathy and ability to connect with people from all walks of life; ability to balance a passion for making people happy while setting expectations
• Strong communication skills, both verbal and written
• Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
• Self-starter that’s comfortable operating in an ambiguous environment and able to make smart decisions quickly using both data and strong emotional intelligence
• Experience working cross-functionally with a demonstrated ability to both give and receive constructive feedback

What We Offer

Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:

• Paid vacation and sick time
• Medical, dental, and vision insurance
• FSA + HSA options
• Company-paid life insurance
• Company-paid STD/LTD
• Paid parental leave
• 401k plans

Additional benefits such as paid holidays, commuter transit benefits, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees' needs are being met.

Common is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

NOTICE OF COLLECTION OF PERSONAL INFORMATION OF CALIFORNIA EMPLOYEES AND APPLICANTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)