Customer Service Representative/Inside Sales

Job Description

Who Are We?

Headquartered in Greensboro, North Carolina we are recognized in the commercial vehicle industry as THE Vehicle Data Experts. With more than 25 years of experience in collecting and interpreting vehicle data, which has driven the creation of industryleading solutions in diagnosis, repair, and vehicle health. Today’s top fleets, OEMs, dealerships, independent repair facilities, municipalities and the military all rely on Noregon to keep their vehicles rolling! Noregon specializes in creating custom software and products for the commercial transportation and military industries. In addition to in-shop diagnostic solutions for the commercial fleet and repair industry, Noregon provides expertise in e-business, client-server, and embedded applications along with onboard vehicle network development. We are continuing to grow year after year and are excited to offer this new opportunity of growth for the right candidate!

Job description

The Customer Care Representative will provide appropriate solutions and assistance to customers and other departments to support the Inside Sales Team. This individual will be part of the customer care team, who’s focus is to provide excellent customer service and retention. The Customer Care Representative will learn to submit new customer and renewal orders, and the skills necessary to review/verify correctness and/or resolve order submission issues, just like any of our sales staff. The development of these skills will allow for multiple avenues for growth/advancement within the sales team.

Key Responsibilities:

• Renewals.
• Resolve billing issues and discrepancies.
• New order and renewal order submission.
• Provide general support for sales department as needed.
• Assist Order Fulfillment and Operations with sales related issues when needed.
• Assist the Inside Sales Manager and/or Director of Sales Solutions with special tasks/projects by request.
• Other duties as assigned.

Supervisory Responsibilities:

• This position will have no supervisory responsibilities.

Work Environment:

• This job operates in a professional office environment. The role routinely uses standard office equipment.
• Working hours will be Monday-Friday 11 :00 AM- 8:00 PM EST and will eventually change to standard hours of 8:00-5:00 PM once this person builds tenure.

Education & Experience:

• Minimum of associate degree required.

Additional Eligibility Requirements:

• Effective communication, both written and verbally, within Sales & other company departments as well as contractors and customers.
• Time management, prioritization, and organization skills.
• Ability to grow professionally in a fluid and fast-moving environment.
• Ability to work independently as well as in a team environment.
• Highly proficient in Microsoft Office Suite
• Experience in CRM, ERP software and relevant software applications preferred.
• High attention to detail.
• Possesses exemplary customer service skills.

Physical Requirements:

• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend and stoop as necessary.
• Basic motor skills and manual dexterity for extensive computer usage are required.
• Sitting for extended periods of time is required.
• Talking, hearing and close vision abilities are required.
• Stress may occur with changing priorities, tight deadlines and extended hours, when needed.

Company Information:

Noregon specializes in creating custom software solutions and products for the commercial transportation and military industries. In addition to in-shop diagnostic solutions for the commercial fleet and repair industry, Noregon provides expertise in e-business, client-server, & embedded applications along with onboard vehicle network development. For more information on Noregon services and products, visit www.noregon.com

We have Great Benefits!

• 14 days of vacation and 9 paid holidays
• 4 weeks paid parental leave
• Paid sabbatical every 5 years of service
• Pet insurance
• Great location in the heart of North Carolina’s Piedmont. Next to airport, shopping, parks, restaurants and top notch entertainment.
• Our facility is located in a modern business park with awesome walking trails lined with trees
• Work-play Balance- Ping Pong Tables at Work!!
• Outstanding Recognition Program (offering substantial prizes)
• Full Benefits Package including 401k, Medical, Dental and PTO
• Competitive Salary
• Innovative Industry Leader

**Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

*This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Greensboro, NC 27409: Relocate before starting work (Required)

Work Location: In person

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