Catering Manager

DoubleTree by Hilton Greensboro Airport is seeking a top-performing Hotel Catering Sales Manager.

DoubleTree by Hilton Greensboro Airport is seeking a dynamic and motivated Hotel Catering Sales Manager to join our team. As the Hotel Sales Catering Manager, you will play a critical role in generating revenue by promoting and selling our hotel's catering services to prospective clients.

What is in it for YOU?

• Medical, Dental, Vision - DAY ONE!
• SAME DAY PAY Access your pay as you've earned it! No cost to you!
• 401K with a company match!
• Vacation/ Personal days and holiday pay
• Hotel Room and Food and Beverage Discounts
• Travel Discounts for Travel and Food and Beverage
• Personal Days Off
• Online Training Courses
• Commonwealth University (Grow your Career in hospitality)
• Referral Program and Bonus
• Flexible Health Care Spending Account
• Day Care Flex Spending account
• Direct Deposit
• Jury Duty Leave
• Bereavement Leave
• Employee Assistance Program
• Associate of the Month
• Associate of the Year
• Service Awards
• Free Basic Life and basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse, and Dependents

Some Key Areas of Responsibilities for the Hotel Catering Sales Manager:

• Manage event lead responses via Meeting Broker, CVENT, and other platforms.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Plan, upsell, and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
• Physically assist with all needs of the function, including set up and tear down if and when necessary.
• Prepare the appropriate resumes and paperwork to ensure quality service.
• Work with clients to ensure that their vision is matched to your property offerings.
• Manage function details and related activities to ensure that program requirements are satisfied.
• Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competition products, and (c) analysis, understanding, and satisfaction of our customers’ needs.
• Exercise your understanding of hotel offerings to plan, masterfully sell, and detail all aspects of event orchestration for the optimal guest experience, recurring sales opportunities, and sales goal revenue achievement.
• Keep communication flowing and transparent between clients, hotel departments, and external resources, ensuring expectations are clear and services are delivered without flaw
• When the unforeseen occurs, respond with swift effectiveness to elevate the guest experience, and achieve financial goals.

Requirements for the Hotel Catering Sales Services Manager:

• Excellent oral and written communication skills.
• Understanding and proven success in the negotiation process.
• Proficient in the use of Microsoft Word, Excel, and PowerPoint.
• Ability to deliver presentations and conduct sales calls in a confident well-organized manner.

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment, and a “Whatever It Takes” attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY, and is led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to guests. The attitude of our associates all our associates is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

At Commonwealth Hotels, “We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit, and business need.” EOE/Drug-Free Workplace