Service Operations Specialist - San Diego

Avantor
California
30+ days ago
Avantor
Avantor
avantorsciences.com

Job Description

The Opportunity:

In this role, you will report to the Operations Specialist Supervisor and will work closely with the Avantor's Lab and Production Services team of over 1,500 on- and off-site expert personnel - and our customers - to perform customized, mission-based lab work and research protocols that help return time back to science.

The preferred candidate should be based in the San Diego, CA area and must be prepared to travel between multiple locations, with potential travel outside of California accounting for up to 50% of the job requirements.

Mileage reimbursement for miles driven from your door to the client location. Overnight travel assignment bonus program.

Benefits: (All Full-time employees are eligible for health benefits on 1st day of employment)
  • Dental, Vision, Medical, and HFS (Healthcare Flexible Spending and saving)
  • PTO & Paid Holidays
  • Short and long-term disability coverage
  • Paid parental leave,
  • 401k & 401k Matching
  • Employee Stock purchase options.

What we're looking for
  • Education: High school diploma or GED required; Associate degree or undergraduate degree in business or science-related field is preferred.
  • Experience: Minimum 3 -5+ years' experience in inventory control/procurement/shipping and receiving/Inside Sales, etc.
  • Collaboration Tool: Microsoft Teams experience preferred.

Preferred Qualifications:
  • Possesses a valid Driver's License and has access to reliable transportation.
  • Exhibits strong communication and presentation skills.
  • Proficient in Information Access and System ESS, as well as skilled in Microsoft Office and digital literacy.
  • Demonstrates excellent Customer Service Skills, maintaining a professional and can-do demeanor.
  • Has knowledge of procurement and inventory management systems and procedures.
  • Executes duties with utmost attention to safety, quality, and adherence to site protocols, policies, and procedures.
  • Willing and able to travel outside of California, potentially up to 50% of the time.
  • Shows outstanding flexibility, forward-thinking, motivation, and the ability to work independently.

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:
  • Orchestrate and guide team efforts to fulfill customer requirements.
  • Collaborate closely with management to execute various projects, which may involve developing Standard Operating Procedures, Scopes of Work, Standard Work processes, On-The-Job Training, and other tasks. This also includes direct interaction with customers concerning job-related functions.
  • Engage directly with customer Point-of-Contact, purchasing directors, facility directors, plant managers, and other stakeholders to source laboratory supplies and materials.
  • Utilize computer systems, including Avantor and customer-specific applications like SAP, Inventory Manager, and Chemical Manager.
  • Conduct training for Avantor Lab and Production Services associates on all service offerings.
  • Provide SAP Support, including leading full customer services, handling credit rebills, and overseeing invoice scrubbing.
  • Adapt and oversee quality metrics and key performance indicators.
  • Manage an expense budget.
  • Travel to customer sites as vital.
  • Achieve revenue, safety, performance, and quality goals and objectives.
  • Undertake any additional duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is
$63,000.00 - $105,000.00
Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster , EEO is the Law Poster Supplement , and Pay Transparency Non-Discrimination Provision .

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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