Job Description
Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Manager at Radancy, you’ll play a pivotal role in driving successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our valued customers. Your primary responsibility will be to serve as the main point of contact for assigned accounts, forging strong and lasting relationships while strategically leveraging our data-driven platform to optimize their hiring outcomes and ROI. Your exceptional organizational and communication skills, coupled with a deep understanding of our platform and its value proposition, will be instrumental in achieving success in this role. Through close collaboration with cross-functional teams, you will ensure that our customers meet their goals and key performance indicators (KPIs) effectively.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below.
- Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs
- Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
- Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
- Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
- Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
- Analyze data to extract insights to inform actionable changes that will accelerate performance
- Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
- Educate and inform customers on platform updates and training
- Monitor and report on customer engagement and adoption of Radancy products
- Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy
- 4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
- Strong communication, presentation and interpersonal skills
- Proven ability to manage and prioritize multiple tasks and projects
- Strong problem-solving and analytical skills
- Bachelor's degree in business, marketing or a related field preferred
- Experience with SaaS products and professional services highly valued
Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:
- Innovative Tech: We leverage transformative technology to optimize talent acquisition strategies.
- Impactful Solutions: Our work makes a difference, strengthening organizations and connecting people to meaningful careers.
- Data-Driven Results: We deliver data-driven, strategic solutions that increase ROI and drive performance.
- Supportive Teams: Collaboration empowers our growth and success, with a focus on well-being and professional development.
Life and Wellness at Radancy: At Radancy, we prioritize your well-being and offer a comprehensive range of benefits and perks designed to enhance your life, both professionally and personally. Our total rewards package reflects our commitment to ensuring you have the support you need to thrive. Here's a glimpse of what you can expect:
- Medical including plans with 100% coverage for most in-network services, Dental, Vision, Life and AD&D Insurance, Supplemental Life Insurance, Health Care FSA, Dependent Care FSA, Transportation FSA, Parking FSA , Employee Assistance Program (EAP)
- The Radancy Give Back Day Program allows our employees to contribute to their communities by volunteering one day per quarter. This initiative promotes collaboration and enriches lives while supporting local organizations chosen by each office location.
- Experience a range of 9 dynamic diversity programs, coordinated by ERGs and Marketing, including 48+ live sessions and 25 individual of Each One Teach One content. From wellness initiatives like Mental Health Moments and Mindfulness Club to educational events such as Pronouns Workshop and Dialogues Panels, our programs are rooted in education and intention, fostering a culture of inclusivity and growth.
- As part of our Onboarding Recognition Program, you can thank those who helped you settle in by sharing eGift cards. It's one of the ways we appreciate your contribution and value the relationships you build here.
- Opportunities for professional development and career growth in a dynamic global company.
- The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.
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