Technical Account Manager Team Lead

Job Description

About the Company

Yardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional service

It is a very exciting time to be a part of the Yardstick team. Certified as a “Great Place to Work”, Yardstick is extremely intentional in the happiness and growth of our people and this all starts with a strong belief in our Core Values and our Core Focus. We repeatedly read in our staff surveys words like “Culture and Teamwork, Empowerment and Autonomy, Growth and Opportunity, Vision and Strategy, and Feedback and Recognition.” These are fundamental characteristics of our company, and the key reasons we attract great new talent and what motivates our people to give their best. We could sit and talk all day about our great company and all the fun we have but we recommend you check us out for yourself at www.facebook.com/YSTinc/

As a part of our team, you can expect the best compensation package that includes progressive benefits, a strong employer RRSP matching program, and a health and wellness spending account. We care about your well-being and work-life balance, so we also include a work- from-home plan and a flex-time program. We are heavily invested in your well-being and regularly run seminars and in-house training around important topics like physical, mental, and emotional health and other important topics like sleep and nutrition. Your future, your happiness, and your health are important to us! Come work with us!

Position Overview

As the Technical Account Manager Team (TAM) Lead you will work closely with the Director of Customer Success (DCS) to help support the success of the TAM team. The focus of this role is making connections with people, motivating, and inspiring them to achieve results. The TAM team is a critical component of our proactive program, and you will be responsible for training and coaching the TAMs to develop the necessary skills to be effective team members. The work involves driving toward results by enrolling the commitment and buy-in of others. You will support, organize, and evaluate the TAM team on a weekly basis and provide needed insight to the DCS as requested. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.

Responsibilities

• Provide management and instruction and how to deal with daily issues to increase productivity

• Create department consistency by coaching and mentoring around core team process

• Monitor the proactive board to improve the overall performance of key deliverables

• Complete Technical Account Manager responsibilities as required

• Performing Yardstick TAM duties and technology leadership within our MSP

• Provide direction and assistance to TAM’s in identifying issues when producing EHR review documentation

• Scope and quote Time and Material Customer Opportunities

• Perform Reactive Support services

• Participation and support in the IT Steering Committee

• Conduct customer focused audits as needed

Qualifications

• 5+ years of experience with IT deployment and IT Strategy

• 5+ years of experience of Network Administration

• 2+ years of experience of Server Administration

• Experience training and mentoring technical teams.

• Valid class 5 operator’s license

• Well-developed interpersonal skills both verbally and written.

• Results oriented with the ability to manage multiple priorities.

• Passionate about results and a sense of accountability

Job Types: Full-time, Permanent

Salary: $85,000.00-$105,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Work Location: In person

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