Account Manager

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Specialist in the Okanagan to the Scandi Family!

You will be taking care of a mixed client portfolio of 17 sites. Travel will be across the Okanagan including; Kelowna, Kamloops, Vernon, Penticton, Salmon Arm, and Hope with overnight travel every other month.

What's in it for you:

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

What your day to day looks like:

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action

What you'll need to succeed:

• 2-3 years in a previous Supervisor or Manager position
• Reliable vehicle and valid driver's license in good standing
• Must be tech savvy with the ability to navigate and learn new softwares and programs quickly
• Most important to us is strong customer service skills and a willingness to learn the cleaning industry
• Excellent proficiency of the English language in both written and verbal communication
• Reliable and trustworthy with the ability to handle some high pressure stressful situations.

What you can expect for our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute assessment (depending on optional practice questions or breaks)
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.