Job Description

Duties and Responsibilities:

· Work with accounting, credit, quotations, and shipping departments to process and confirm customer PO’s

· Enter sales orders in the system.

· Process RGA request, gather supporting documents and fill out related forms then submit to RGA Dept.

· Provide spec sheets, marketing material, samples to sales reps and customers

· Assist Sales Manager in responding to customer requests and inquiries

· Work with the Quotations department to provide quotes to customers

· Generate sales reports

· Input Leads and Log Activity in Salesforce.com (CRM)

· Respond to customer and sales rep inquiries on product availability, pricing, fulfillment status, and other inventory issues

· Attract potential customers by answering product questions and providing information and documents to customers, end users, and sales reps as needed

· Help setup new accounts

· Resolves product problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up

· Recommend potential products to management by collecting customer info and evaluating customer needs

· Inform customers of any Backorders or availability issues

· Confirm pricing with quotations department (Sales)

· Communicate with customer on any discrepancy in prices

· Communicate with customer on order status

· Contact new leads to setup conference call/meeting with Sales Manager

· Make outbound sales calls to prospects and leads to continually engage and develop leads

· Assist with Year-end inventory count

· Guide prospects, leads, and new accounts through purchasing process

· Follow up on leads gathered from trade shows, sales reps by providing information, explaining key benefits, and communicating company background and strengths

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits: