Job Description
About us
Ecoer is a company dedicated to offering high-efficiency air conditioning and heating products for every home. Our technical innovation makes these products affordable, providing robust, reliable, and innovative quality solutions. With features like up to 20 SEER / HSPF efficiency, full DC Inverter with Smart 4G IoT connectivity technology, and a 10-Year Limited Parts Warranty, our products are designed to be efficient, easy to install, and environmentally friendly.
At Ecoer, we take pride in developing products that save homeowners money and are good for the environment. We have received several honors and awards, including being a finalist for the AHR Expo 2021 Innovation Awards and receiving the Bronze Dealer Design Award from The NEWS in 2020. If you're interested in learning more, please contact us to find a dealer near you.
Role Description
This is a full-time remote role for an HVAC Manufacturer Sales Engineer. As an HVAC Manufacturer Sales Engineer, you will be responsible for day-to-day tasks such as promoting and selling our high-efficiency air conditioning and heating products to customers. This includes providing technical support, conducting product demonstrations, and delivering presentations to potential clients. You will work closely with the sales team to identify and capture new business opportunities and provide feedback on market trends and customer needs.
Key Responsibilities
· Sales and Technical Support Collaboration:
o
Work closely with sales
representatives to provide technical support and training for contractors and
wholesalers.
o
Offer support to sales reps
and call centers, enhancing the overall customer service experience.
o
Work closely with the sales
team to understand customer requirements and provide sales support.
o
Participate in trade shows,
conferences, and other marketing events.
· Training
and Development:
o
Engage actively in the Ecoer Hero Academy to refine existing training modules and develop
new content, ensuring the
technical proficiency of our team and
clients.
o
Maintain and manage a
Training trailer, equipped with the latest tools and technologies for on-site
and remote training sessions.
· Customer
and After-sales Support:
o
Deliver direct technical
support to customers via multiple channels, including phone, email, and chat,
addressing issues related to account setup and network configuration.
o
Partner with the After-sales
Support Specialist to handle technical support issues and conduct site visits,
offering hands-on assistance and solutions.
· Voice
of Customer Feedback:
o
Facilitate feedback
collection from contractors and wholesalers to understand customer needs and
experiences better, contributing to product and service improvement.
· Issue
Resolution and Documentation:
o
Efficiently diagnose and
troubleshoot technical problems, asking targeted questions to quickly identify the root cause.
o
Document technical issues
and solutions, ensuring accurate and timely feedback is
provided to customers and internal teams.
· Product
Improvement and Reporting:
o
Prepare and submit monthly reports to
the technical support manager, highlighting achievements, challenges, and areas
for improvement.
· Collaboration
and Continuous Learning:
o
Collaborate with product
management and software development teams to resolve product issues and enhance
offerings.
o
Commit to continuous
learning, staying abreast of new technologies and product updates to provide expert advice and support.
· Installation,
Configuration and Maintenance:
o
Guide users through the
installation and setup processes, configuring software and hardware components
for optimal performance.
o
Recommend solutions to
improve system performance and capacity, advising on upgrades and changes as needed.
Qualifications
- HVAC Engineering and Design skills
- Knowledge of HVAC systems and technologies
- Experience with Computer-Aided Design (CAD)
- Maintenance and Repair skills
- Excellent communication and presentation skills
- Strong sales and negotiation skills
- Ability to work independently and remotely
- Bachelor's degree in Engineering or a related field (preferred)
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
- 8 hour shift
Experience:
- Sales: 3 years (Required)
Ability to Relocate:
- Plano, TX 75024: Relocate before starting work (Required)
Work Location: In person
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