Inside Sales/Customer Service

Job Description

Inside Sales Job Description:

This is a hybrid position, focusing on supporting the Customer Service Department

by furthering their knowledge of our products all the while assisting in the

maintenance and development of the sales lifecycle. The position will report to

the Sales Manager, working alongside both the Sales Manager and the Customer

Service Supervisor.

Inside Sales Duties and Responsibilities:

• Comfortably and effectively communicate with customer base about

product offering

• Understand customer needs, their requirements and support them where

necessary

• Qualify leads and route them to the appropriate sales rep and/or

department for development where/when necessary

• Actively researching and discovering new prospective clients

• Lead generation via traditional systems (ERP system) and by mining new

creative methods (socials, cold calling, new tradeshow opportunities etc)

• Cold call on customers to promote our various product offerings

• Follow up on preexisting quotes to customers on behalf of the sales team

• Presenting and deliver information to potential customers, such as pitch

decks (PowerPoint), quotations etc.

• Some light travel will be required;

• Attend trade shows to help promote the product and mine post-show leads

Inside Sales Requirements/Qualifications:

• Minimal one-year experience in a relevant sales or customer service role;

• Excellent verbal and written communication skills

• Extroverted and persuasiveness a must;

• An in-depth understanding of the company’s services and manufactured

goods

• Ability to multitask and prioritize time and tasks alike

• Comfortable with the product line, both in theory and in practicum

• Capable of working independently and with limited direction;

• Able to handle rejection and continue on with a positive attitude when

dealing with the next customer and so on;

• Strong computer skills including proficiency in Microsoft Office Suite

programs

• Bilingual preferred, but not required

• Willing to accept appropriate added duties when asked/where needed.

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Retail sales: 1 year (required)
• sales: 1 year (required)

Work Location: In person

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