Job Description

Location: Newington, CT. This role is an onsite (not a remote role, not a hybrid role)

Work Schedule: Monday - Friday; 8:30 am - 5:00 pm

SUMMARY

Primarily responsible for the project management of key accounts and client programs from concept to mail drop in an efficient, cost-effective and timely manner, with excellent Customer Service skills. Also responsible for development of a productive business relationship to ensure client satisfaction and continued business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for coordinating all aspects of client’s mailing, including submission of text, data processing instructions, printing, lettershop applications and mail processing, production and scheduling.
Generates top quality work.
Schedule and enter account information into CJM, determine mail date and monitor timeliness.
Coordinate, inspect and make recommendations on client materials received at Data-Mail.
Coordinate laser text and sign-offs with client.
Analyze programming specifications and manage letter text signoff procedures.
Coordinate client visits and conduct client meetings.
Analyze postal requirements.
Ensure postage monies are correct and received before mailing.
Update quote and correspondence with client to ensure proper billing.
Create lettershop instructions, recaps, & production samples. Maintains inventory control.
Ensure all lettershop instructions are correct.
Advise client on technical and logistic opportunities and problems with mailing.
Keep apprised of new postal regulations, as well as new direct mail techniques and make recommendations to senior management and client.
Analyze leftover inventory and take appropriate action.
Ensure all leftover inventory is reported to the client and action is taken.
Continually learn new techniques in the direct mail industry.
Ensure postage monies are correct and received before mailing.
Comply with company rules and regulations.
Maintain confidentiality of company-sensitive data.
Implement a commitment to quality philosophy and recommend methods and procedures to reduce cost and/or improve operating efficiency of the department.
Keep manager/supervisor informed of activities and situations that will impact the achievement of corporate or department goals and objectives.
Perform other related duties as required to achieve the goals and objectives of the department and company.

EDUCATION/EXPERIENCE

Four-year college degree plus a minimum of 3 years in a customer service position or equivalent experience
Minimum of 2 years’ experience in data processing, marketing or printing environment.
Microsoft Office – spreadsheet and word processing
Proficiency in Excel & Word

COMPETENCIES

Ability to work in a fast-paced environment
Knowledge of laser printers
Excellent verbal and written communication skills
Strong interpersonal skills
Microsoft Office-Word and Excel
Management skills
Training skills
Organizational and analytical skills
Data processing skills to include merge/purge, list maintenance, laser printing
Ability to schedule and coordinate interdepartmental processes to include account service, data processing, scheduling and print room.
Account service oriented
Time management proficiency
Team oriented
Decision making skills
Problem resolution ability
Lettershop skills, to include inserting, bindery, mail processing and postal regulations.
Ability to handle stressful situations with professionalism and tact
MUST be able to work extended hours on short or no notice