Job Description

Role/Title: Project Manager, CS

Department: Cleaning Services

Location: Open

Date: December 2023

Reports to: BUL, CS

Job Summary

JLG Core Value Expectations:

Live with INTEGRITY – Reliably do the right thing.

Operate with ACCOUNTABILITY – Take responsibility for your actions

Communicate with CANDOR – Be open, honest and sincere.

Win with TEAMWORK – Be collaborative as a team to achieve a common goal.

Essential Functions:

Estimate cost and deliver proposals

High level of autonomy in decision-making

Conduct pre-proposal walkthroughs of potential customer sites

Build scope of work to meet customer expectations

Estimate cost, price accordingly to competitive landscape

Clarify customer questions

Work with internal PM’s and BUL’s to maximize JLCS multitrade potential

Complete RFP documentation

Negotiate terms for acceptance

Manage customer relationship for renewal

Conduct, with Ops Manager, customer reviews based on client per schedule

Address any and all customer concerns

Engage with primary customer contact points

Review scope and pricing at time of renewal

Price and provide for scope changes per customer request

Monitor Omni to ensure awareness of upcoming renewals

Upsell additional services provided by division and company

Ensure complete customer satisfaction

Bill all contract cleaning at the first of the month

Bill all transactional work weekly

Customer Service

Facility set up in audit system

Conduct audits of all accounts per schedule

Engage with customers on site to ensure an exceptional customer experience

Schedule all accounts

Create work orders

Be the SME (Subject Matter Expert)

Competencies Required

People Leadership

Reliable attendance and punctuality

Customer Service

Communication skills

Direct teams

Problem-solving

Critical thinking

Decision making

Conflict management

Attention to detail

Process oriented

Education/Knowledge/Skills Requirements (minimal)

Must have 5 – 10 years of management experience managing a remote labor force.

Cleaning Services industry experience preferred.

High school diploma required, Bachelor’s degree preferred

Valid Driver’s License with good driving record required.

Able to pass and maintain drug screen required.

Background check clear of issues

Work Environment

JLG company office

Inside at a commercial client site

Physical Demands

Bending and sitting

Walk client sites

Position Type/Expected Hours of Work

Salaried – typically daytime hours – business dependent

Travel

Local travel between client sites

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KPI’s