Senior Manager, Openings & Transitions

Job Number 24064580
Job Category Owner & Franchise Services
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

Responsible for managing the pre-opening process for hotels across the Select & Premium Brand segments in collaboration with various Marriott International Stakeholders, Ownership Groups, Management Companies & Property Leadership. Ensure compliance to Brand Standards, Programs, and Initiatives throughout all pre-opening activities of hotels, including product quality, training certification and service delivery. Consult Brand and Market in achieving guest and associate satisfaction along with sales and profit objectives. Develop, maintain, and enhance owner relations. Effectively manage multiple projects while creating and maintaining comprehensive project documentation and processes to enhance team performance.

CORE WORK ACTIVITIES

Openings

• Authorize the opening of hotels on behalf of Marriott International and prepare, follow up on and verify the completion of the Authority to Open letter and/or any Property Improvement Plans.
• Multi-unit project management of 30-40 openings annually.
• Support brand equity and ensure continued growth.
• Direct all facets of brand growth, including architecture and design, executive orientation, opening timeline and opening authorization.
• Assist field in achieving brand standards for service, product, and financial success, pertaining to all opening hotels.
• Provide direction to the ownership and market through policy interpretation and make recommendations on policy revisions of brand standards.
• Execute, communicate, and ensure compliance with ongoing brand programs and initiatives.
• Responsible for conversion/opening process including product quality, training, system installation, guest service, opening supplies and conversion criteria to ensure the hotel has met Brand Standards.
• Analyze various measurement reports and assist field operations in improving opening hotel performance.
• Participate in Sales and Marketing Revenue and Marketing Planning meetings for new accounts as required.
• Ensure Guest Satisfaction Survey goals for opening and converting hotels are met or exceeded.
• Ensure positive opening survey results are achieved.
  • Attend and participate in meetings and task force committees representing the Owner & Franchise Services Team and franchisees.
  
  

Account Management

• Participate in Executive Orientation for new owners/franchisees as required.
• Act as liaison for hotel ownerships between brand and market.
• Foster relationships with Marriott International Regional Vice Presidents, Directors, and owner franchisee regional contacts of assigned accounts.
• Develop relationships with multiple Owner Franchisee organizations.
• Provide direction to Owner Franchisee through policy interpretation and make recommendations on policy revisions of brand standards.
• Provide leadership to Market for franchise support, structure, and resourcing.
• Responsible for developing strong relationships with assigned owner or franchisee account management.
• Manage relationships with owners, which will improve adherence to standards and foster a desire to grow Marriott Hotel brands.
• Assist with the planning and execution of Full and Select Service Franchise meetings, General Manager (GM) and Owners Conferences.
• Attend and participate in meetings and task force committees representing the franchise community.

Administration

• Maintain, distribute, and update all electronic documents and websites pertaining to the brand and franchise systems, specific to hotel openings.
• Identify ongoing brand training needs and act as liaison to owners & franchisees.
• Actively participate in and assist Owner & Franchise Services (OFS) executives in annual GM Brand Conferences and Courtyard, Fairfield Inn & Suites, Residence Inn, SpringHill Suites, TownePlace Suites (CFRST) and Marriott International National Association (MINA) Owner Conferences.
• Champion brand directives and strategies and educate all applicable stakeholders.
• Execute and communicate annual revisions of Uniform Franchise Offering Circular (UFOC), brand standards, and Quality Assurance program.

Other

• Perform other duties as assigned to meet business needs.

CANDIDATE PROFILE

EDUCATION/EXPERIENCE

Required

• 5+Years of Hotel Operations experience or other relevant experience
• Ability to travel 70-80% of the time
• Complete working knowledge of Marriott systems: MARSHA, PMS, GXP, Office 365 Applications, etc.
• Demonstrate technical skills; must be computer literate and familiar with all Microsoft applications.
• Maintain a working knowledge of brand standards across all Marriott brands, job descriptions and culture.
• Demonstrate a working knowledge of pricing and yield management.
• Understand Quality Assurance, Marriott Bonvoy programs, etc.
• Exhibit effective public speaking and presentation skills.
• Exhibit excellent verbal and written communication and presentation skills.

Preferred

• 4-year bachelor's degree
• Multiple Unit Select Brand General Manager and/or Full-Service Leader experience
• Possess excellent owner relationship skills.
• Exhibit an excellent analytical capability in operations and customer research data.
• Ability to manage upward, ability to lead and influence change.
• Ability to effectively communicate to several levels of the organization.
• Exhibit effective listening skills and willingness to resolve issues in a positive manner; encourage diversity of ideas.
• Skills to negotiate a win-win outcome.
• Demonstrate account management skills across an organization.

LEADERSHIP COMPETENCIES

Create Belonging- Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

• Is aware of how own behaviors impact others.
• Respects others and welcomes their differences in perspectives, backgrounds, and experiences.
• Actively listens, anticipates, and delivers on the needs of customers and associates.
• Fosters loyalty by building rapport and communicating effectively with partners/customers

Develop Others- Develop diverse, inclusive, and high-performing talent and teams

• Shows an understanding of performance expectations and works with manager to set and prioritize developmental goals.
• Builds relationships to attract top talent and participates in the hiring and on-boarding process for new associates.
• Models company culture of service, opportunity, respect, fair treatment, and inclusion.

Lead Change- Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

• Demonstrates agile thinking and courage; adapts to changing or stressful situations by staying calm and focused, remaining optimistic, asking clarifying questions, and using available resources.
• Communicates effectively by expressing ideas concisely, actively listens and responds to others with understanding, and appropriately interprets verbal and non-verbal behavior.
• Displays professionalism and gains respect from others.
• Makes effective and timely decisions by collaborating with others, asking questions to gather information, and identifying and considering alternatives and possible impact.

Learn & Excel- Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities

• Sets career goals and identifies areas for development; takes steps to achieve goals using available resources, seeking challenging assignments, sharing learnings and best practices with others, and completing assigned training on time.
• Identifies innovative ways to improve productivity as well as associates and external partner/customer satisfaction.
• Demonstrates technical excellence by maintaining up-to-date knowledge of job-relevant technologies, performing technical and complex tasks to solve problems, and by communicating the benefits of specific techniques in area of expertise.
• Continually strives to learn and build expertise in new areas, and identify ways in which to apply skills, knowledge, and insights across situations and tasks.

Deliver Results- Set ambitious goals, create alignment, and drive execution.

• Learns from mistakes and takes responsibility for being innovative and delivering work that exceeds requirements.
• Contributes to setting shared goals for the team or department and works effectively with team members to meet shared goals.
• Stays organized and manages workload by requesting and using available resources, prioritizing activities, and making adjustments when appropriate, and anticipating and discussing possible challenges to completing assigned work with manager.
• Accepts feedback and coaching and incorporates changes into work and behaviors.

California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.

Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.

Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.

New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.

Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 3 days after the date of this posting, 4/15/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.