Inside Sales Specialist

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

Join our Inside Sales Team! Now hiring an Inside Sales Specialist to join our growing organization. This role is a fully remote opportunity with a few in-office meetings throughout the year if required (head office in Burlington, ON).

The schedule for this position would be Monday to Friday, 12p – 8p ET with some Saturday coverage throughout the year.

What it’s all about:

As an Inside Sales Specialist, you are passionate about the hearing healthcare of our clients. You are sales-minded, with the ability to discuss product promotions and hearing care appointment options with a wide variety of clients. There is no cold calling required in this role, so we expect our Inside Sales Specialists to utilize existing leads to grow our client base.

What we offer you:

• Competitive salary
• Comprehensive, employer-funded benefits package
• RRSPs with employer matching
• Paid vacation and personal days
• Education assistance program
• Annual health & wellness benefit program
• Remote work

What you will do:

• Support sales targets by contacting prospective clients to book an appointment with a hearing care professional in one of our many clinics across Canada
• Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments
• Meet and exceed daily Key Performance Indicators (KPIs) and overall targets while ensuring each interaction is consistent with standards of HearCANADA
• Participate in daily/weekly team meetings to share feedback and practice sales skills
• Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)
• Communicate and work effectively with clinic teams to maximize booking schedules

What we are looking for:

• 1+ years’ experience in inside sales. Health industry considered an asset.
• Able to exercise empathy, and lead the conversation to obtain client bookings with individuals experiencing hearing loss
• Preference given to candidates who are demonstrably bilingual (English, French)
• Highly motivated and goal-driven to exceed KPIs
• Prior experience with CRM systems, and willing to learn new software and tools
• Strong integrity, professionalism, and work ethic
• Ability to work independently
• Showcases our values of innovation, passion for positive impact and working as a team to go above and beyond
• Flexibility to work 5 days per week Monday - Friday with availability to work other shifts as required

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.