Account Manager

Overview:

ViaPath is seeking an Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ product categories with respect to accounts with the existing phone business.

Position is a remote based opportunity with a requirement to travel to customer sites and conferences as needed. Selected candidate must be based in one of the following states: KY, TN, NC or IN and must be in close proximity to an airport to meet the travel requirement for the position.

Responsibilities:

• Develop and maintain assigned client, customer, and partner relationships
• Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
• Educate assigned client, customers, and partners on ViaPath products and service to identify growth opportunities
• Support the RFP/RFI process using client, customer, and partner in-depth knowledge working with cross functional teams
• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of both existing and new business
• Conduct client and customer success activities to retain and build business including communicating Service Requirements
• Coordinates Tradeshow activities
• Develop and report monthly sales activity documentation – Sales Plays, Account Health, Financial Performance, etc.
• Conduct quarterly reviews with assigned clients
• Document quotes and other sales activities SalesForce
• Coordinate with internal and external stakeholders to maintain transparency and effective communication
• Anticipate problems, assess, and mitigate risks and proactively provide solutions
• Prepare client and team meeting agendas, lead client and team meetings
• Maintain the minimum weekly/daily metrics, and ensure quota is met consistently
• Develop and deliver client reports as needed
• Understand the changing business and technology issues and needs that our customers and potential customers face
• Partner with Field Services team(s) to ensure overall account satisfaction

Qualifications:

• A Bachelor’s degree in Sales, Business Management, or related field is preferred; 4 years of experience required in lieu of degree.
• 2-5 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products.
• Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction.
• Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan.
• Ability to manage multiple accounts and varied customer contacts.
• Ability to upsell at existing accounts.
• Recognized by others as a strong communicator and collaborator.
• Polished and seasoned presenter.
• Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
• Experience in servicing, supporting, or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level, is preferred.
• Driven individual with ability to work independently in a competitive marketplace.
• Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers.
• Experience with Salesforce.com or similar CRM applications.
• Ability to travel up to 50% monthly.