Customer Response Team Agent

Customer Response Team Agent

This position works onsite from 8:00 a.m. to 5:00 p.m. four (4) days per week with one (1) 9:00 a.m. to 6:00 p.m. shift (day of the week TBD).

Who are We?

Lantech is widely recognized as the world leader in stretch wrapping technology. Not surprising, since we invented the first rotary stretch wrapping machine and have continually re-invented the product with new features and performance enhancing technology ever since. We also are industry leaders in robust and efficient case and tray handling equipment. Today, Lantech equipment is found worldwide, with technical support in multiple languages.

Here's a Glimpse at What you'll Do:

Responsible for support of Lantech Distributor Partners, External Sales Force (RSM's & National Account Managers) and end users by answering questions about equipment features and components, finding solutions for semi-automatic packaging applications and helping customers navigate LantechNET and Lantech.com.

Agent will be responsible for quoting semi-automatic and automatic machines, options, freight, lead times and processing telephone leads. One of the main focus of the CRT is order entry and order maintenance. Agent is responsible for answering calls to maintain team metrics with little to no call abandonment.

The person in this position will often be required to serve as a mentor to our distributor reps.

What are We Looking For? (Requirements)

We are looking for someone who:

• Ideal candidate must be extremely detailed oriented with superior follow-up skills
• Must possess great customer service skills; including demonstrated patience and empathy with the ability to use positive language and be a calming presence.
• Prior experience demonstrating problem-solving skills
• Able to work independently to support team environment
• Must possess above average oral and written communication skills
• Must have demonstrated the ability to: (1) Multi-task in a fast-paced environment while maintaining an enthusiastic attitude. (2) Understand and convey technical information to a varied audience. (3) Manage their time to provide the right amount of customer service to varied issues and discern when to pass customers off to more specialized help.

Education & Experience:

• High School Diploma is required.

Desired Skills:

• Prefer a minimum of 5-8 years of inside sales or customer service experience.
• Prior equipment application assessment experience
• Experience with Microsoft Word, Excel and Outlook.
• WinMan experience
• Knowledge of Lantech Equipment preferred

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