Job Description

Location: San Bernadino / Riverside, CA

Linux / Windows Field Support Engineer

Summary:
Provide installation and post installation support of NEC biometric fingerprint Solutions. Responsible for system support to include first level software support, as well as hardware.

Provide comprehensive IT support in multiple enterprise environments, specializing in fingerprint matching services for law enforcement agencies.
Duties include 24/7 On-call support ensuring the smooth operation of critical fingerprint matching services; collaborating with law enforcement personnel to troubleshoot and resolve user-reported issues, ensuring efficient criminal identification.
Tasks include administrating over 50 servers encompassing multiple server operating systems including Red Hat Linux, Microsoft Windows Server and VMware ESXi, that provide services such as Oracle databases, Active Directory, FTP/ SFTP/ SMTP/SSL interfaces, virtual machines, proprietary fingerprint matching software and Backup operations.
Lead system upgrade projects, ensuring seamless transitions to newer technologies while preserving data integrity.
Provide training and technical guidance to law enforcement staff on the proper use of fingerprint matching systems.
Implemente and enforce strict data security protocols to safeguard sensitive law enforcement data.

Conducte regular security audits and assessments to proactively identify and mitigate risks.

Essential Duties and Responsibilities:

Ability to complete assigned paperwork, including system site documentation.
Ability to perform remote access troubleshooting for Linux and Windows based Workstations.
Ability to locate, read, and transmit system/workstation logs as needed.
Install, repair and maintenance of Windows based workstation terminals.
Ability to perform Linux and Windows configuration updates, troubleshooting and security management
Install, repair and maintenance of RAID and SAN based data repositories.
Knowledge and troubleshooting of Network LAN and WANS.
Troubleshoot and install patches for a variety of Linux and Windows operating configurations.
Troubleshoot and install patches for a variety of MBIS applications.
Troubleshoot and install patches/problem fixes in Oracle.
Maintain high customer relations through professional and ethical conduct.
Occassional travel to remote customers
Assist with the sales and account management effort by conferring with customer personnel regarding system performance, tuning, expansion and upgrade opportunities.
Assist management in project reporting and operational decision making, as needed.
May require standby coverage—Contract/Location Dependent.
Consult with Sr. Hardware Engineer, Systems Engineers, Regional, National, and NEC technical support groups as required to resolve difficult system problems and to exchange information on system performance, configuration, problem resolution, and other technical information.
Attend site assigned meeting as needed.
Other duties as assigned

This list is intended only as a guide and summary of the typical functions of the position. It is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties to which the employee may be assigned. An employee’s supervisor may ask the employee to perform additional duties or take on additional responsibilities without notice. This list is neither complete nor permanent and may be amended at any time in the Company’s sole discretion.

Prerequisites:
Education: Bachelor's degree (B. A.) from four-year college or university
Experience: Two to four years related experience and/or training; or equivalent combination of education and experience

The anticipated salary range for this position is $50,000 - $65,000 with a target annual 3% bonus; depending upon the selected candidate’s relevant experience, the exact salary for the role may fall outside of this range. This role will also be eligible to participate in the Company’s bonus/incentive program(s). NEC offers an extensive benefits program and the role will also include, a Health Insurance package with options that include multiple Medical and Dental coverage options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program (EAP), Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program, Pre-Paid Legal plans.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and eﬃciency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 125 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits: