Job Description

We Have a Big Name – and a Big Mission

We’re the Canadian Centre for Occupational Health and Safety. But you can call us CCOHS.

We’re a federal government corporation with a single mission: upholding the right of everyone in Canada to a healthy and safe workplace where they can thrive. Our tools and resources are designed to give employers and workers across the country the information they need to stay healthy and safe, both physically and mentally, on the job.

That’s where you come in. We need your customer service expertise to help get this important information into the hands of our key stakeholders. Our health and safety products and services are making a big impact across Canada. As an important part of our Client Services team, you’ll help us have an even greater one.

So if the idea of making a difference and being part of a culture that values innovation, professional growth, and your overall well-being excites you, read on.

About the Role

Reporting to the Client Services Manager, you’ll acquire new clients through sales activities and lead management; develop and maintain excellent relations with customers; and provide outreach to renewing clients or for new product and service sales.
Leveraging your customer service skillset, you’ll act as a single point of contact for CCOHS’ client-related matters, providing sales and technical support. You’ll sell products and services, through promotional activities referrals, presentations, demonstrations, and exhibits at conferences. You’ll also provide timely follow-up to ensure any questions, concerns, sales barriers or other issues are clarified and resolved.
Working closely with the Client Services team, you’ll play an integral part in our customer acquisition and retention plans, with direct involvement in carrying out the customer lifecycle program with existing clients.

What You Have

A university degree or college diploma in an appropriate field and at least three (3) years of varied and progressively responsible sales-related experience, or an equivalent combination of education and work experience.
Ability to communicate technical information clearly and concisely to non-technical individuals.
Broad experience in use of CRM and Internet applications or related work.
Working knowledge of health and safety or a related discipline.
Broad experience using word processing, spreadsheet, presentation, and contact management software.
Fluent ability to communicate orally and in writing in English and French is required.

Who You Are

A supportive, respectful team member who treats others equitably and thrives in an environment where ideas and collaboration are encouraged.
A self-starter with the ability to work independently as well as within the framework of a team.
A skilled presenter with excellent interpersonal skills, and the ability to promote products and services.
An enthusiastic believer in providing exceptional, efficient service.
An excellent communicator who connects well with clients.

To apply: If you are excited by this opportunity, we want to hear from you. Send us your application in confidence by Friday, April 26, 2024 to jobs@ccohs.ca, quoting File Reference Number CH-039b

For more information regarding this opportunity, please visit https://www.ccohs.ca/ccohs/careers/ch-039b.html

Salary: Within the range of $75,234 to $96,864 (CCOHS-08) per annum.

Type: Full-time, temporary up to 12 months, unionized position

Vacancies: 1

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact Human Resources at jobs@ccohs.ca. All information received in relation to accommodation will be kept confidential.

We thank all candidates for their interest; however, only those under consideration will be contacted. No phone calls or agencies please.

Please note that attaining reliability security status is a condition of employment for all CCOHS positions.

Job Type: Full-time
Contract length: 12 months

Pay: $75,234.00-$96,864.00 per year

Benefits: