Job Description
Social Media Account Manager (Remote or Hybrid)
B2B Tech Marketing Services | Method Communications
The Opportunity
The Social Media Account Manager (SMAM) role at Method Communications is responsible for executing communications strategies across a broad range of client accounts. This role is an active team member responsible for monitoring trends and opportunities to further our client’s communication objectives. With a focus on social media, attention to creating compelling content and understanding the best channels to get your client’s story out to the world is also critical. The SMAM will act as a partner and mentor to junior staff and play a strong supporting role to Senior Account Executives and upper management. The ability to think strategically about content, optimization, audience growth and other key factors of a social media program must be demonstrated for success.
Responsibilities
Account/Brand Management
- Manage personal assignments and own daily account management with superior organizational ability
- Have a keen eye for junior staffers’ ability to handle their roles and responsibilities
- Ensure timely responses to clients and followers’ queries and comments
- Ability to direct monthly client priorities and help clients achieve social media and marketing goals (is results oriented)
Social media management
- Proficiency in writing social media copy, content planning and the utilization of social media tools and industry best practices
- Growth: Explore how emerging social networks and features can benefit our clients and make recommendations to MS management
- Management: Manage multiple social media accounts (content, community engagement, and measurement as appropriate) and effectively prioritize work.
- Client management: Present results, recommendations, and trends to clients confidently and with authority; can serve as a domain expert and can explain the core concepts of social media (and its best practices) to non-experts.
- Support Method’s social media channels, leveraging our brand guidelines to help build our profile nationally and in hub markets as well as in tech PR and marketing communities
Business development
- Eager to learn and willing to jump in on new projects that will provide learning opportunities (i.e. managing paid social, working with influencers, performing B2B social audits)
- Collaborates with agency partners in new business development planning and RFPs and actively participates in new business pitches as needed
- Leverage social research tools to develop insights from social listening for new business pitches - finding, interpreting, and simplifying results for clients without industry jargon.
Agency Leadership
- Advocate for and educate non-experts on social media internal relationship building and agency training (formal and informal); provide roadmaps for upselling social media to PR teams as appropriate.
- Deliver constructive feedback when necessary to all levels of staff to ensure the correct action is taken
- Have a strong, positive presence within the agency
- Works collaboratively with the social team and content teams to garner the best possible outcomes for our clients
What We’re Looking For
- 3+ years experience in social media at an agency
- Background and/or demonstrated interest in emerging technologies, and ability to work across multiple, diverse industries
- Demonstrated ability to develop insights from social listening and its tools (Spredfast, Sprout, Sysomos, Brandwatch, etc.)
- Firm understanding of all major social platforms, including best practices, general platform policies, and user behavior trends (Twitter, Linkedin, Facebook, Youtube, Instagram, TikTok)
- Detailed understanding of social analytics across channels - how to find, interpret, and simplify results for clients without industry jargon
- Ability to communicate professionally on a daily basis with client leads and internal team members and management team
- Has active accounts (personal or managed for clients) across social media channels
- Collaborative, team-oriented individual with a big-picture mindset
- Passion for work and commitment to developing skills and helping team members learn on a daily basis
- A strong collaborator and teammate, supporting client leads to help Method succeed with our clients. Open to receiving feedback and willing to help where needed
- Understands the PESO model and how social works within it and supports it
- Understand the basic tenets of SEO
- Possesses the ability to think critically, plan, and execute resourcefully, across multiple tasks
Salary Ranges
We believe all employees should be rewarded competitively and equitably, using practices that are simple and transparent. We’ve provided the following salary ranges for the locations we operate in below due to their state regulations. If your market is not listed below, your specific salary band will be discussed during the recruitment process. Final compensation for this role will be determined by a number of factors including the candidate’s education, relevant work experience and geographic location.
State of Colorado: $52,999 - $68,360- State of New York: $56,671 - $66,270
- New York City: $66,270 - $76,808
- State of California: $51,241 - $70,839
- State of Washington: $58,246 - $66,650
Work Arrangement
The role can be performed fully remotely in the United States or hybrid if near a hub office in San Francisco, Salt Lake City, or New York City. This role is open to candidates in the following states: AL, CA, CO, CT, GA, IL, KS, MA, MD, ME, NJ, NM, NY, OR, SC, TX, UT, VA, and WA.
What’s it like to work here?
Relationships are paramount to life at Method, and we invest heavily in building and maintaining relationships with clients, journalists and each other. We work hard to deliver incredible results for our clients. We encourage new ideas, and we always celebrate wins together – both for clients and our teams.
Method is made up of an award-winning team. Not only does the agency win awards, our people are consistently recognized for their excellence. We believe that begins with the recognition they get internally. Our leadership invests significant resources into employee mental health, wellbeing, education and development — and we praise outstanding performance regularly.
What’s in it for YOU?
- Flexible, remote work
- Generous Vacation and Wellness Time accruals, two weeks of full office closure, paid holidays, and 2 floating holidays
- Cell phone and internet cost reimbursement
- Employer paid Medical, Dental, and Vision Insurance
- Employer-paid Health Savings Account (HSA)
- 401K Plan with Employer Match up to 4%
- Free Employee Assistance Program (EAP) offering three confidential, face-to-face counseling sessions per issue per year
- Paid Family Leave
- $500 annual wellness stipend after 6 months of employment
- $1500 professional development stipend after 2 years of employment
- 4 weeks of paid sabbatical after 5 years of employment
- Leadership development and virtual training opportunities
About the Company
Founded in 2010, Method Communications is an award-winning technology marketing and public relations agency built for challenger brands and today’s most innovative companies. Our group is united through our core values – relationships, resourcefulness and results. We support each other to do exceptional work for our clients while also focusing on the health and wellbeing of our families, our communities and ourselves.
We recognize our talented and diverse workforce as a key competitive advantage. Method encourages and actively supports diversity, equity, and inclusion through its policies and business practices, which include recruitment and hiring, compensation and benefits, career development and advancement, training, pro bono work, community programs, and affinity groups.
Join a Quartz Best Companies For Remote Workers, PRWeek Best Places to work, and PRovoke Small Agency to Work For!
To Apply
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. If you need reasonable accommodation at any point in the application or interview process, please let us know.
To apply, please submit a resume.
Method is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national or ethnic origin, mental or physical ability, genetic information, protected veteran status, or any other characteristic protected by law.
Only engage with a representative at Method Communications if their email address ends with our domain, @methodcommunications.com. Method will never ask a candidate to purchase materials or share their financial information. If you have any questions, please reach out to join@methodcommunications.com.
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