Job Description
Overview:
Responsibilities:
Full support of Inside Sales and Account Manager duties encompassing complete customer service management. Travel maybe required to see customers along with participating in various industry events.
Responsibilities:
- Handle all of the customer service functions including answering phone calls and e-mails in a timely manner, accurate and timely order entry, creating and running reports, following orders from entry through shipment.
- Assist customers with all of their daily needs including product availability, facilitate accurate and timely price quotes, troubleshooting, and delivery questions.
- Communicate daily with all sales representatives and work directly with all Vulcan departments effectively and professionally.
- Need to be able to handle strong personalities and difficult customers with professionalism.
This person will need to grasp many concepts including freight, production, quality control, and various pricing scenarios.
Qualifications:
- Excellent attention to detail and ability to multitask
- Handle high volumes, and details under pressure at a fast pace
- Strong data entry skills
- Organizational skills and accuracy a MUST.
- Must be able to work in a team environment and willing to help teammates daily.
- 3+ Years of Customer Service or relevant experience
- 2-4-Year Degree
- Microsoft Office, especially Excel
Steel Dynamics Inc. is an equal opportunity employer.
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