Job Description

Growing machine shop is hiring a Customer Service Representative. This position will be supporting the business development efforts by providing both inside sales support and ongoing customer service throughout the fabrication process. Previous experience in customer service at a machine shop or manufacturing company is preferred.

Responsibilities may include, but are not limited to:

Customer Quoting

Raw Stock, Labor, 0SS Estimates
Prepare Quote for approval
Send quote to customer

Process Customer PO

Check incoming PO's to MRP system
Review approved customer PO to verify it is ready for processing

Customer Correspondence

Inform Customers on job status, early/late, low/high quantities

Purchasing

Create purchase orders as required
Source raw materials from approved vendors based on price, availability, delivery date, etc.
Request quotes for fabrication/post-fabrication support services such as heat treating, shipping, etc.

Process Customer PO

Check incoming PO's to MRP system
Review approved customer PO to verify it is ready for processing
Review material and raw stock inventory required for the sales order and job
Create sales orders and jobs in JobBOSS MRP system
Create virtual sales order and job folders as required
Schedule jobs
Finalize ales orders and jobs

Customer Support

Work with accounting to mediate PO discrepancies
Any work activity required to help the customer maintain their quality and schedule

Additional Information

Office environment with machine shop attached
Shared office space with other CSRs
Monday – Friday 8am – 5pm
Salaried position with potential of quarterly bonuses based on company performance

Job Type: Full-time

Pay: $31,000.00 - $63,000.00 per year

Benefits: