Inside Sales Associate

When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live but hard to describe. Come see exactly what it means to be a part of the High Point Networks team.

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout North Dakota, South Dakota, Minnesota, Montana, Nebraska, Oklahoma, and Colorado. No matter where your business is located within the United States, we have you covered.

JOB SUMMARY

High Point Networks is looking for an outgoing, detail oriented and self-motivated Inside Sales Associate. The Inside Sales Associate will work closely with our sales team and support a full range of sales needs in a fast-paced work environment. All while addressing internal and external customer questions and concerns in a professional and timely manner. This role assists with maintaining profitable business relationships and represents High Point Networks in a positive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares bids and quotes for the Account Managers as requested
• Answers customers inquiries
• Manufacturer deal registration
• Liaison between the account managers and the service departments
• Update CRM as appropriate with opportunity status, win/loss data, forecastsand customer/vendor information
• Work in a team environment, be a team player and communicate effectively
• Communicate with customers as required keeping them informed of progress and notifying them of impending schedule changes

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Improve customer service, perception, and satisfaction
• Escalate service and project issues that need additional assistance from an account manager, project manager or engineer.
• Develop knowledge of HPN solutions and how it relates to the customer's needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses as it occurs
• Other duties as assigned

KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED

• Ability to communicate information and ideas both verbally (via phone and/or in person) and written so others will understand
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Self-motivated with the ability to work in a fast-paced environment