Job Description

Snow Queen Winter Management, one of Vancouver's largest winter service providers, is seeking an Account Manager with experience to join our team.

We are a fast moving organization that is committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential.

This contractor position provides seasonal flexibility with "peak" hours (25 to 40 hours) expected from June-Dec and less (5-25 hours) the rest of the year. This position comes with opportunities for advancement into an Account Manager role. It is primarily a remote position, with occasional in-person meetings at our Port Coquitlam office. Hours are only estimated and depend on winter weather, demand for services and the candidates commitment to lead generation, prospecting, follow up and sales activties.

Rate: Starting at $22 /hr - based on experience

The Account Manager reports to the Director of Account Management and performs a variety of functions such as:

Oversight and management of our property client accounts
Data entry in CRM, proprietary software, and spreadsheets to ensure the accuracy of all records
Prospecting for new business within assigned verticals
Handling incoming & outgoing phone calls
Client support & communication
Creating client proposals and quotes
Assisting with account renewals & retention
Following up with clients as requested
Drawing service aerials using our proprietary software and Google Earth
Drafting announcements & reports
Preparing and sending contracts to clients for signature
Onboarding new client contracts and offboarding cancelled contracts
Utilizing G Suite tools for the creation of documents and spreadsheets
Accurately entering, editing & cross-referencing data
Communicating and collaborating with various departments such as Financial, Operations and Shovel Squad
Reporting information to our Financial Team for Accounts Receivables
Other various tasks that may be assigned

Ideal Candidate would have experience in the following areas:

Using QuickBooks, G-Suite, Excel, Word, Google Earth, Basecamp
CRM experience (HubSpot considered an asset)
Working with property managers and real-estate management
Business to Business Account Management
Administrative Support

Ideal Candidate Skills & Experience:

Organized
Self Starter
Grounded & Professional
Excellent Interpersonal skills in key areas (Verbal and Non Verbal Communication, Listening, Negotiation, Problem-solving, Decision-making, Assertiveness, Personal Management & Self Awareness)
Customer Service Oriented
Personable
Team Player
Detail Oriented
Critical Thinker
Highly proficient in English
Able to multitask, manage timelines & meet deadlines
Technologically proficient and types 40 WPM
Enjoys technology, innovation and learning proprietary software
Familiarity with the general geography & areas of the Lower Mainland
Seeking a long term position with growth opportunities
An entrepreneurial mindset would be an asset

A candidate must be willing to learn how to use our proprietary software and understand that through out the year (especially during the winter season) it is expected that they will be available and on standby to respond in a timely manner to any client concerns. This may require weekend and after-hours work, including public holidays. As a contractor the candidate will be responsible for ensuring they are available and fulfilling their duties throughout the week as required.

Learn more about Snow Queen Winter Management at https://snowqueen.co

Socials: @snowqueen.co

Job Types: Part-time, Permanent

Salary: From $22.00 per hour

Expected hours: 5 – 40 per week

Benefits: