Business Travel Sales Manager- TEMPLATE

BLURB & BENEFITS

Job Summary: The BTSM is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Qualifications:
Education & Experience:

• At least 4 years of progressive hotel sales experience or a 4 year college degree and at least 2 year of related experience or a 2year college degree and 3 or more years of related experience.
• Must have a valid driver’s license in the applicable state and maintain an automobile for local and state/regional sales calls.
• Must be skilled in Microsoft Word, Excel and PowerPoint to maintain company approved spreadsheets and word processing requirements.

Physical Requirements:

• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D./Lobby Ambassador and Sales Office coverage as assigned.
• Must be able to be flexible on schedule as business is client driven which may require extended weekday and weekend hours.
• Maintain regular attendance in compliance with DoubleTree by Hilton standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with DoubleTree by Hilton standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Duties & Functions:

Assigned Market Segments:

• Local Negotiated Rate program,
• Consortia accounts;
• Hilton Negotiated National Accounts.
• Distressed Airline Accounts
• Assigned Cruise and Airline Contract Accounts
• Other accounts as assigned by the DOSM

Fundamental Requirements:

• Attend DoubleTree by Hilton Daily Business Review (DBR) meetings.
• Active member of the Yield Management Team.
• OnQ PMS training and usage.
• Hilton University Sales Management training.
• Use property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Expertise of Travel Click’s Hotelligence Reporting. Researching of transient clients to make informed decisions, arguments and follow up reports
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Reservations and Rooms Operations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
• Operate within established sales expense budget for various activities.
• Participate in required Evening M.O.D., Morning Lobby Ambassador and Saturday office coverage as scheduled by management.
• Prospecting of new business and follow up on assigned leads.
• Maintain and participate in an active sales solicitation program providing timely reporting on activities.
• Monitor production of all top transient accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed Sales Revenue and Solicitation goals as assigned by the Director of Sales and Marketing.
• Frequent client entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e. Sales parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all DoubleTree by Hilton sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR) with RevPar increases.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Maintain active presence in Hotel Executive Lounge to meet new preferred clients and gain leads.
• Abide by Prime Selling Time (PST) hours as defined by the DOSM.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review Transient account evaluations with the DOSM for timely bidding and to ensure that issues receive follow-up.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status