Job Description
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Lockton Companies is currently seeking a results-oriented Account Manager to join the Integrated Absence Solutions (IAS) team. This role is responsible for supporting Lockton’s IAS Select services with engagements that support the client’s disability, life, and absence programs, including long term disability (LTD), short term disability (STD), family & medical leave act (FMLA) and other time away from work solutions. The ideal candidate will thrive in a fast-paced environment and constantly strive to improve the client experience.
- Facilitate interactions between client and vendor to resolve claim service issues tied to FMLA, ADA, disability and company leave for clients
- Monitor and track vendor responses through to resolution to ensure claim issues are resolved swiftly with a sense of urgency
- Work with vendor claim service teams to make sure that audit details of claim investigations are clearly documented by date of actions and clearly identify root cause
- Identify trends with service breakdown at the claims level and work with vendor to resolve and identify opportunities for improved service delivery
- Act as subject matter expert at the claim inquiry level for FMLA and state absence plans and disability program interaction between client and carrier/vendor
- Respond to questions and escalations that may involve policy, plan administration, and program for inquiries
- Assist in conducting policy review/analysis with respect to FMLA, State and Municipal Leaves and ADA/ADAAA issues
- Analyze employer Plan documents, SPDs, policies and procedures for compliance, design, and operational improvement opportunities
- Maintain client notebooks; issue notes and action items documenting and tracking through to closure
- Assist in the preparation of client presentations and reports for internal and external partners
- Possess strong written/verbal communication skills, organizational skills, time management, and analytical skills
- Highly self-motivated and demonstrate follow through
- Meet deadlines, prioritize workloads, and maintain a strong attention to detail to meet organizational objectives and quality measures.
- Participates in service and training opportunities as required
- Other responsibilities as required
- Bachelor’s Degree (or relative work experience) required, insurance or business-related field preferred
- Minimum of 2 years of experience in the absence management field, specific experience with group disability/life plans and company leave programs
- Knowledge of Life/AD&D/STD/LTD/LOA plan provisions, contracts, and process
- Strong analytical and mathematical skills, planning, communication, documentation and listening skills
- Ability to project manage high volume of work with IAS team members, internal client teams, clients, and carrier partners
- Advanced Microsoft Office skills – ability to manipulate large volumes of data and macro enabled workbooks in Excel, and PowerPoint
- Strong customer service skills with a proven track record of delivering exceptional client service
- Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, Word, Outlook) with advanced ability to manipulate large spreadsheets
- Understands data sources, processes, formulas and output
- Detail-oriented with excellent organizational and time management skills with ability to manage changing priorities as needed
- Ability to perform work accurately and completely in a timely manner
- Excellent communication, analytical and critical thinking skills with proven ability to interact with associates and vendors at all levels of responsibility
- Proven ability to manage multiple projects simultaneously and prioritize and scale in a fast-paced environment
- Legal right to work in the United States
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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