Job Description

Pay: $70,000 - $80,000/year + a benefits package including 401K, Medical, Dental, Vision, PTO, 8 Paid Holidays, and Sick Time

Schedule: Monday - Friday 8:00 AM - 5:00 PM (1-hour unpaid break)

Overview: Our client, a building materials/manufacturing company located in Castle Rock, is seeking an Inside Sales Manager. This position is responsible for providing leadership and management to a growing team of 2. To be successful in this position, you must be highly self motivated, a leader, data-based decision maker, and provide a high level of customer service. It is very important the Inside Sales Manager has previous experience in a sales distribution and manufacturing environment. This is 100% onsite in Castle Rock and the work environment is both an office and warehouse setting.

Duties:

Provide leadership, mentorship, and coaching to assure that all customer facing associates succeed in meeting individual performance goals as well as team goals
Accurately manage order processing into ERP system to include pricing, terms of sale, product, quantity, shipping, special instructions, etc
Coordinate and manage deliveries, collaborating closely with warehouse to ensure timely and accurate shipments
Maintain system accuracy on sales orders to reflect realistic ship dates
Manage customer files to include accurate pricing, payment terms & contact information
Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met
Completes all product returns/warranties and invoice adjustments in a timely manner ensuring accurate reason codes are applied and appropriate forms are completed in compliance policy
Maintains daily contact with Sales Representatives regarding pricing inquires, discrepancies, and status updates
Maintains accurate price books and initiates all price increases to ensure they are implemented in the invoicing system as assigned
Report competitive activities to Sales team
Resolve customer conflicts and handle escalation procedures as needed
Ensure coverage for customer service area including showroom by managing team schedules
Attend Management meetings as directed
Generate and distribute Flash and Bookings reports daily
Foster strong relationships with clients to ensure high levels of customer satisfaction and loyalty
Subject Matter Expert on all products, codes and systems
Process client payments
Analyze customer feedback and sales data to identify areas for improvement and growth

Requirements:

High School diploma required (college degree preferred)
5 + years' of experience in inside sales and customer service management, preferably in a distribution company
2 + years supervisory/management or lead experience preferred
Strong understanding of sales principles and customer service best practices
Proficient with Microsoft Office Suite
Proficient with navigating new software
Prior experience working in an ERP system

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits: