Senior Business Analyst, Mission Control

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

In this role you will enable adoption and sustainability of capabilities delivered to the business through GapTech Products while supporting continuity and productivity of business operations by providing front line business support to quickly resolve issues for our customers. You will strive to minimize business disruption through guidance and communication of solutions to the problems business end users experience using our systems, tools and reports.

What You'll Do

• Partner cross brand and with Gap Inc. teams to resolve issues with the system and identify opportunities for improvement in support of business end users.
• Provide hands on support to the business on delivery of new and enhanced capabilities for supported products demonstrating understanding of business process and workflow to support adoption
• Serve as the primary contact for user support issues; manage day to day process, issue prioritization, trouble shooting and communication of status and resolution to impacted parties and key stakeholders
• Partner with project, product management and engineering teams as needed to align on approach to drive issue resolution
• Responsible for providing research, analysis, and support for identifying, evaluating, and resolving issues process and system opportunities
• Partner closely with Engineering teams to identify and prioritize technical support issues experienced by business end users, and collaborate to drive resolution to minimize risk and business disruption
• Provide feedback to Product Management, Change Management and Engineering teams on opportunities for improvement in support of business end users through research and analysis

Who You Are

• Work experience in specific domain area including but not limited to Digital/eCommerce, Stores, Product to Market, Asset Management, Enterprise, Operational and Customer Insights
• Anticipate operational/program issues and develops preventative measures
• Apply fully functional professional knowledge

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $89,000 - $131,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.