Credit Account Manager

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.

The Credit Account Manager position is responsible for ensuring efficient collections of past due balances of customer accounts to minimize bad debt risk, ensuring customers meet established credit terms, and reducing delinquencies by maintaining receivable balances within targeted terms.

This is a hybrid position which will require the candidate to report and work from the office a minimum of two days a week. Therefore, interested candidates should be within a 50-minute radius from Carrollton, TX.

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

• Negotiate and implement workout plans with the assigned accounts to amortize past due balances in a firm and consistent manner obligating both McLane and the account to that plan; obtain security instruments when deemed necessary (i.e. guarantees, PMSA/GSA, collateral and corporate/personal financial data) to mitigate associated risks. The workout plan or other options must be suitable to management and the customer to obtain payment over a reasonable time period.
• Independently negotiate payment from delinquent customers to maintain receivables within target by ensuring overall compliance with credit terms. Setting up short-term notes to accommodate terms compliance with approval of Manager, Credit & Collections and/or Director-Credit/Collections. Document all customer correspondence and all customer contacts in Customer Accounts Comments Area within the Oracle, AS400 & JDE systems.
• Monitor delinquent accounts daily to ensure compliance to pay plans and NOT allow any further exposure to MFS. Seek assistance from the Manager, Credit & Collections and/or Director-Credit/Collections when necessary.
• Provide data to our bankruptcy counsel regarding when an account files bankruptcy. Work closely with the Manager, Credit & Collections and/or Director-Credit/Collections to document all legal correspondence and track the court activity and rulings.
• Analyze activity of assigned accounts on a regular basis to identify incorrect transactions or account coding that result in service charges and bad debt write-offs.
• Request financial statements annually and/or monthly from our top largest exposure accounts as well as marginal or defaulting accounts and enter the financial data to the Financial Analysis Spreadsheet or the
• CAF's Scoring Report for review with the Manager, Credit & Collections and/or Director-Credit/Collections.
• Periodically interact with senior levels of McLane Foodservice's corporate management, and frequently interaction with Multi-levels of McLane Foodservice's field management.
• Frequently communicate with external customers which requires diplomatic representation of McLane Foodservice's collection position.
• Conduct monthly calculations to identify the largest delinquent accounts at the end of each fiscal period and address those accounts to ensure prompt resolution to positively impact DSO and cash flows.
• Provide frequent and persistent attention to the reconciliation of unpaid, open AR items ensuring prompt resolution to maintain accounts free and clear of all open balances especially those reflecting >60 days in arrears.
• Perform preliminary discovery (type of account, terms, early pay discount programs, product/service being sold, billing via EDI, email, soft copy/hard copies of invoice, involve supply chain team or national accountsmanager/director) of all accounts to ensure the proper approach is taken resulting and producing required results to ensure terms compliance going forward and build solid customer rapports by meeting billing and AP reporting requirements
• Annually investigate and research all open credit balances and resolve by processing refund checks back to closed accounts, allow active accounts to take open credits and/or escheat to state to reflect accurate delinquent balances.
• Review aging reports and portfolio of accounts closely and group related accounts with common ownership to identify total exposure by owner(s). This would assist with ensuring that any entity showing financial distress does not negatively impact other companies owned and operated by same owner(s) allowing MFS to take the appropriate measures to curtail losses.
• Assist customers streamline payable processes by suggesting ACH auto draft payment terms, alternate payment remit methods to ensure terms compliance, reduce DSO, improve cash flows, eliminate collection follow up. Establishing accounts to receive copies of invoices as they generate via email, set up accounts to receive weekly or monthly statements of account as well as provide link to have customer register for our online invoicing site ensuring customer has all the billing information required to remit timely payments.
• Diligently and consistently address balances the have aged >60 days beyond terms to resolve the delinquency lowering overall amounts requiring reserves resulting in an immediate and positive impact to McLane's bottom line.
• Perform special projects and other duties as requested by management.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree in finance/accounting.
• 3-5 years of progressively responsible credit and collections experience.
• Demonstrated general business knowledge is essential.
• Excellent analytical skills, excellent written and verbal communication skills and strong personal computer skills are required.
• Must have a good understanding of the federal and state laws pertaining to credit, collections, bankruptcies, and good understanding of A/R and credit procedures, as well as computerized accounts receivable systems.
• Must be assertive with excellent interpersonal skills able to build rapport with troubled past due accounts to arrange payment of past due and maintain current going forward; able to manage multiple responsibilities within a fast-paced environment.
• Must be a self-starter and able to work independently and communicate collection progress to management on regular basis.

WORKING CONDITIONS / OTHER SKILLS:

• Office environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.