Job Description

The Purple Guys is a managed services technology company that strives to provide the best IT experience in the region. We work with hundreds of businesses around the Midwest and Gulf Coast regions, helping them to grow by providing solutions to their IT challenges. Our clients see us as an extension of their business, so we focus on building unique relationships with each of them, providing vision and strategy for their technology needs and responding quickly when a technical issue is hindering their work.

The Purple Guys is made up of smart, experienced, hard-working people. We look for team members who are focused on meeting the needs of our clients and are willing to go above and beyond

As the Technology Consultant, you are responsible for all sales functions relating to the development of new customer relationships for the company. The ideal candidate must be very skilled at prospecting, completing thorough assessments of IT environments, aligning customer needs with ideal solutions and successfully securing new business in an expeditious manner.

Location and Schedule:

This is a remote position with the flexibility to work from home, but candidates must be based in the New Orleans area. Clients visits within the region will be required as needed. Candidates should be comfortable with a mix of virtual and on-site client interactions.
Monday-Friday, 8am-5pm CST

Essential Responsibilities:

Client Service

Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional and patient manner
Perform all duties with the goal of building and maintaining long-term client/vendor relationships
Immediately address any customer concerns, notifying appropriate management of action taken to resolve
Maintain exceptional client service, understanding client satisfaction and perception
Strong attention to detail

Daily Required Functions

Execute daily prospecting activities required for achieving the assigned sales quota
Conduct thorough needs assessments to identify customer pain-points and requirements as it relates to the management of client’s IT environment
Partner with other departments and resources to develop business relevant solutions for all complex opportunities
Deliver effective presentations that promote benefits in terms of financial justification as well as overall improvement in service performance
Successfully secure new-logo business consisting of annuity based managed IT services agreements
Execute all duties with the goal of building and maintaining long-term customer satisfaction
Accurately create and regularly maintain account records in company’s CRM resource
Travel throughout the assigned territory to engage prospective customers as required
Keep management informed of account plans based on client conditions and schedule
Build and maintain a network of sources from which to identify new sales leads and represent the Company at industry-related events

Communication

Always maintain responsive and exceptional customer service
Utilize active listening and client-care skills in identifying potential concerns
Report client concerns or complaints to manager
Answer internal and external communications timely and professionally

Teamwork

Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our clients effectively
Improve personal performance on a continual basis
Provide feedback to manager about ways to potentially improve processes

Tech-Savvy

Comfortable utilizing email, Microsoft Office applications and company phone system
Proficient utilizing company CRM system
Ability to learn new technology products and services
Maintain professional and technical knowledge by reviewing professional publications and participating in vendor-sponsored certifications or other educational initiatives

Commitment Limitations

May not make a non-budgeted expenditure or commitment of the Company without management approval
May not execute any contractual arrangements with a client without management approval

Confidentiality / Conduct

May not divulge proprietary information regarding client’s business
May not divulge any confidential personnel/corporate policy including discussion of performance reviews or salary
Do not discuss company prices or terms of sale unless with client in act of performing job

Education and/or Experience

Bachelor’s degree preferred
2-3 years consultative sales experience required
Experience in selling IT technology, SaaS and/or cloud-based solutions is strongly desired
Ideal candidate should be detail oriented and highly organized
Superb communication and presentation skills are required
Proven track record of success selling to SMB owners and executive-level decision maker

Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce
At TPG, an Ntiva Company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Job Type: Full-time

Pay: $52,000.00 - $85,000.00 per year

Benefits: