Job Description
Summary:
Under the guidance of the IT Director, work & collaborate with vendors/service providers to support CCF current/future technology initiatives. Maintain and/or upgrade a secure robust infrastructure for all CCF sites. Monitor & support CCF communications network. Provide technical support to all on-site and remote CCF users on their technology needs. Support documentation of departmental procedures.
Essential Duties:
- Identifies/diagnoses end-user problems with: desktops, laptops, tablets, Audio/Video, VOIP, Communication, Internet and Email technologies.
- Ensures tickets are closed in a timely fashion. Understands business processes so tickets are prioritized correctly. Ensures notifications & status updates are accurate, and procedures are followed.
- Provides desk-side support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, compliance tasks, account management, and provide end support to end users.
- Thoroughly troubleshoots/escalates cybersecurity or networking issues to the appropriate resource.
- Implements & executes virus detection and eradication procedures.
- Troubleshoots network devices to ensure connectivity from the PC to the Network.
- Travels to CCF properties to provide equipment maintenance/updates, fulfils user requests, and monitors security.
- Assists with the documentation and application of existing departmental procedures.
- Reviews security and backup logs, and take appropriate action.
- Any other duties as required.
Education and/or Experience:
- High school diploma
- Industry certifications (e.g. A+, ITIL, or Sec+)
- 2+ years of experience in information technology
- Ability to work under pressure and handle multiple problems simultaneously
- Effective written and verbal communication skills
- Knowledge of hardware technology and concepts
- Experience with desk-side and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
- Knowledgeable in Windows 10/11 - ability to resolve Windows 10/11 Operating System Issues and Errors
- Proficient in the latest Microsoft Office Applications (Office 365, SharePoint, Teams)
- Printer and scanner support
- Mobile Device Support Experience
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking
- Experience with user ID creation
- Some experience with support and administration of VoIP phones
- Understanding of Anti-Virus/End-Point protection services
- Maintain confidentiality and security of company documents and customers
- Conduct IT related trainings to new hires, users and technical teams as needed.
- Work in compliance with department safety and quality standards
- Ability to lift up to 50 lbs. when moving electronic equipment
- Great customer service skills
- Ability to multi-task
- Team player
Wage/Benefits:
$25.00-$29.00 per hour DOE
***Benefits include 100% employer paid medical, dental, vision.***
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