Job Description

Inside Sales Coordinator

At Bellwether, our commitment to excellence and superior customer service drives everything we do. Rooted in a culture of continuous learning and a passion for our work, our dedication has swiftly positioned us as a leader in Colorado's home renovation industry. As we grow and learn, we remain devoted to making a positive impact within our community. If you're seeking a role where you can truly love what you do and feel connected to a dynamic, close-knit team, we encourage you to explore joining us.

Job Overview:

The Inside Sales Coordinator is instrumental in managing incoming calls and digital communications to convert inquiries into scheduled in-home sales appointments. This role is a critical first touchpoint for prospective customers, requiring a blend of sales acumen and customer service expertise.

Key Responsibilities:

Efficiently handle inbound communications including phone calls, emails, and text messages to engage potential customers.
Qualify and convert leads into appointments using detailed knowledge of company services.
Utilize call center technologies to enhance customer interactions and streamline communication processes.
Maintain high engagement levels and persistent follow-up routines with leads through CRM systems to nurture potential sales opportunities.
Collaborate with sales and marketing teams to refine lead acquisition and conversion strategies.

Required Skills and Qualifications:

Proven experience in a call center or a phone-based customer service role with a strong focus on sales.
Strong sales acumen with a track record of meeting or exceeding targets.
Strong resilience and the ability to handle objections and rejections without impacting customer service quality or losing morale.
Self-motivated with a drive to improve personal performance and achieve company goals.
Proficiency in using CRM software and other sales tools effectively to track customer interactions and sales progress.
Familiarity with call center software features like automatic call distribution (ACD), interactive voice response (IVR), and call monitoring tools.
Experience with VoIP systems, ensuring flexibility and effectiveness in handling calls from various platforms.

Desirable Techniques:

Effective use of call scripting to ensure consistent and professional customer communication.
Ability to utilize automatic call distribution (ACD) to manage high volumes of incoming calls efficiently.
Skilled in employing IVR systems to guide callers through a streamlined process, enhancing customer experience and directing them to the appropriate services or personnel.

Personality Traits:

Outgoing and engaging personality with a customer-focused approach.
A proactive mindset, eager to take initiative and ownership of the role.
Capacity to remain friendly and composed even under pressure or during challenging interactions.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
A proactive approach to problem-solving and the ability to anticipate customer needs.

Why Join Bellwether?

Bellwether offers a dynamic work environment where performance and innovation are rewarded. We provide competitive compensation, opportunities for professional development, and the chance to be part of a leading team in the home renovation industry.

Compensation:

This position is a full-time salaried position at $60k with $20-30k of bonus opportunities per year
Benefits package (eligible to begin 60 days after start-date) includes: platinum level medical, dental, vision, basic life, short term and long-term disability
401k with 3% match
Paid holiday, sick leave, and vacation days

To Apply:

Please email resume and cover letter describing why you are a good fit for this position.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits: