Regional Account Manager

Who We Are:

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

Summary/Objective

Responsible to drive sales on all commodity items within their division, ensure that all day-to-day customer needs are met, ensure that LCI meets or exceeds all customer expectations, effectively communicate between customers, LCI ops and sales leads all needs, frustrations, and expectations of the customers, and identify and thwart all threats to existing business.

Essential Functions

• Adhere to LCI’s core values and mission statement.
• Managing all day-to-day customer account responsibilities and ensure that customers are satisfied with all products and services supplied by LCI on existing business.
• Be the eyes and ears of the company to identify, report, and help combat competitive threats created by competitive pressure, quality issues, backorders and the like.
• Identify and take action to eliminate all negative perceptions of customers related to LCI and its products, reputation and operations.
• Responsible to keep clear lines of communication with the director, BDM and OPS of all business opportunities, threats or risks.
• Manage and foster all relationships with operations and purchasing, both internal and external. Relationships and the ability to continually develop and improve them is critical to success.
• Provide run rates of customers and forecasts of run rates one month in advance (minimum).
• Adhere to all of the processes and procedures instituted by LCI and identify areas of improvement for these procedures where necessary. Identify situations where processes and procedures will create undue customer frustrations and work with ops and the director to alleviate said frustrations.
• Facilitate all quoting activity and coordinating prototypes as required by the BDM sales activity.
• Have a strong working knowledge of all of the features and benefits and technical specifications of all products within their division.
• Be the sales lead on all products assigned to them by the director or BDM.
• Accountable to upkeep all reports, spreadsheets and other items as assigned by the director. Includes, but not limited to, required Salesforce data, sales trackers, rate sheets, quote tracker, heat maps, etc.
• Work with service, engineering and the sales engineers to ensure all customer operational needs are met on both existing product and prototypes.
• Ability to teach and lead others toward improvement.
• Ability to identify improvement opportunities and provide guidance and leadership to facilitate successful resolution to issues.

Competencies

• Must be able to work as a part of a team to achieve the company’s overall goals.
• Must demonstrate clear verbal and written communication skills (English).
• Must be able to read and process written communication including, but not limited to measurements, directions, instructions, etc.
• Must have the ability to interpret manuals and technical drawings.
• Must be able to help company meet goals and time deadlines for company projects.
• Must be able to work with minimum supervision.
• Must possess successful problem solving skills.
• Must be able to exhibit tact and diplomacy and maintain professional relationships with supervisors, fellow employees, customers, etc.
• Must be able to develop and foster meaningful relationships both internally and externally.
• Must be able to work under physically and mentally stressful situations.
• Must be able to prioritize and easily adapt to changes through the day.
• Must be reliable and prompt.

Supervisory Responsibility

This role does not have any supervisory responsibility upon hiring.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires extensive driving, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee may have to lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manager.

Travel

Travel will be required for this position.

Required Education and Experience

• High School Diploma or equivalent preferred.

Preferred Education and Experience

• College Degree or Advanced Academic Degree.
• Manufacturing or sales experience within the relevant target market
• Management/Leadership experience.
• Meaningful relationships with key internal and customer purchasing and operations’ teams.

Additional Eligibility Qualifications

Must maintain a valid driver’s license or be able to provide themselves with transportation on a daily basis to and from any and all customer and LCI plant locations.

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.