Job Description

Our Metro Atlanta Facility is seeking for a highly skilled Key Account Manager with a proven track record of handling challenging client relationships. We are committed to delivering unparalleled solutions to our clients. This individual will play a crucial role in maintaining and strengthening our relationships with key clients. This position requires an individual with exceptional communication and negotiation skills, who can navigate through challenging situations and ensure realistic expectations are set. If you thrive in high-pressure situations and have a background in managing difficult clients, we want to hear from you. This is not a sales position and does not involve sales.

Benefits offered

Free lunch every day
Medical, dental, and vision insurance for you and your family
Health Savings Accounts
Life insurance paid by company
Additional life insurance
Short-term disability insurance
Long-term disability insurance
401(k) with company match
Employee Assistance Program
Transportation assistance
Paid Time Off
Sick Leave Award
Holiday pay
Recognition and incentive programs

Required Responsibilities

Act as the primary point of contact for key clients, understanding their needs and challenges.
Proactively manage and address difficult client situations, utilizing strong interpersonal skills to de-escalate tensions.
Draw upon previous experience in handling challenging situations, such as high-stakes negotiations, attorney-client relations, or diplomatic negotiations.
Work closely with internal teams to ensure client expectations are aligned with the company's capabilities and offerings.
Effectively communicate limitations and set realistic boundaries with clients.
Formulate calibrated queries to extract valuable information.
Develop and maintain a deep understanding of the client's business, industry, and pain points.
Collaborate with cross-functional teams to identify opportunities for upselling and expanding the scope of services.

Our commitment to diversity, equity, and inclusion

We are committed to fostering an inclusive and diverse workplace that reflects the vibrant cultures and backgrounds present in our global community. We believe in providing equal opportunities for all candidates, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable laws.

Our dedication to diversity and inclusion is a commitment and a celebration of the unique perspectives and talents each individual brings to our team. We encourage and welcome candidates from all walks of life to apply and contribute to the success and wealth of our global workforce.

We are an equal opportunity employer, and we embrace the principles of fairness and equality in every aspect of our hiring process. We strive to create a workplace that is free from discrimination and harassment, where all employees can thrive and grow based on their skills, qualifications, and dedication.

Join us in building a workplace that values and respects the uniqueness of every individual. We look forward to welcoming talented professionals who share our vision of a diverse and inclusive Newrest family.

We are proud to be an Equal Opportunity Employer.

Knowledge, Skills, and Abilities

Proven experience as a Key Account Manager or in a similar client-facing role.
Background in handling difficult client situations, with experience in high-stakes negotiations, attorney relations, or diplomatic interactions.
Exceptional communication and negotiation skills.
Ability to stay calm under pressure and navigate through challenging scenarios.
Adept at the skill of crafting well-calibrated and insightful questions.
Proficient in diplomatically managing client expectations, even when the answer is negative.
Strong problem-solving skills and the ability to think strategically.
Previous experience with airline industry is a plus.
Bachelor's degree in business administration, international relations, negotiations, communication, or related field preferred or equivalent experience.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits: